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Built in iSight not working?

114496 Views 102 Replies Latest reply: Nov 14, 2013 1:12 PM by Ralph Johns (UK) RSS Branched to a new discussion.
  • schnarf Calculating status...
    Currently Being Moderated
    Nov 30, 2012 2:21 AM (in response to Babatundefromlagos)

    Hi, I'm a bit late to this discussion but my iSight has stopped workig twice now and both times it was due to a conflicting LOGIN ITEM. One was a printer control and the other was an Adobe resource. Try going to SYSTEM PREFS >>ACCOUNTS >>LOGIN ITEMS and then delete or uncheck everything. Then restart and see if iSight returns. Cheers, Dave

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Nov 30, 2012 12:31 PM (in response to Babatundefromlagos)

    Hi,

     

    Is the Camera appearing in System Profiler/Information (the app changes it's name in Mountain Lion)

     

    GO top the Apple Icon top left and hold the menu open and hold the ALT key down to see the top item change to System Profiler (or Information).

     

    Look under USB for Internal Cameras.

     

     

    Sigcopy2.png
    8:31 PM      Friday; November 30, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • stevenXcross Calculating status...
    Currently Being Moderated
    Nov 30, 2012 1:06 PM (in response to goreg)

    This looks all familar, and have tried it all.  I wrote previously about doing a clean install of my OS. See April 4th on this thread. It was the only permanent solution I found, and has solved other niggly complaints as well. It's a bit of a pain to do, but Been rock-stedy since.

     

    Good luck.  I hope an easier solution works for you.

  • brbubba Calculating status...
    Currently Being Moderated
    Dec 5, 2012 6:11 PM (in response to stevenXcross)

    I've already done this now twice. Once I did it myself and manually restored all my apps, what a PITA. The second time the store did a ML reinstall while preserving my apps. I don't know what to do next. (2012 11" MBA)

  • Elizabeth Vetter Calculating status...
    Currently Being Moderated
    Dec 20, 2012 3:49 PM (in response to goreg)

    Hi, I have a Macbook Pro OS X Lion 10.7.5. The built-in iSight doesn't anymore (for all users and applications), and the computer recognizes it. On both Photobooth and iChat it just shows a black screen. I'm not sure what to do. I've done everything on here http://support.apple.com/kb/HT2090 except restting the SMC or PMU, because I'm not sure what the MagSafe power adapter is or if my battery is removable.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Dec 21, 2012 10:59 AM (in response to Elizabeth Vetter)

    Hi,

     

    Saying which OS the Laptop is running does not really tell us very much about the model the Mac is.

     

    My MacBook Pro is from 2007

    (MacBook Pro as  opposed to PowerBook tells me it is Intel Prosessors)

    Mine has the first Intel type which was Core Duo.

     

    The later version of Core 2 Duo can run Mountain Lion.

    Mine can only run up  to Snow Leopard.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Dec 21, 2012 11:14 AM (in response to Elizabeth Vetter)

    HI,

     

    The OS that the MacBook Pro can run may not be enough to identify it.

     

    The Magsafe is just the power cord that is held in place by a magnet that is easily pulled away if the power cord happens to be tripped over.

     

    The Battery compartment if there is one will be on the Bottom and will have an opening mechanism of some sort.

     

    This page may be of some help

     

     

    3Sigcopy2.png
    7:14 PM      Friday; December 21, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Elizabeth Vetter Level 1 Level 1 (25 points)
    Currently Being Moderated
    Dec 21, 2012 11:26 AM (in response to Ralph Johns (UK))

    It says it has "2.2 GHz Intel Core 2 Duo" on "About this Mac".

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Dec 21, 2012 1:01 PM (in response to Elizabeth Vetter)

    HI,

     

    This Apple Article says that the Battery is part of the Hardware accessories.

     

    It also suggests you have the MacBook Pro not long after mine (which I have checked is actually 2006), which was the Processor upgrade.

     

    On mine the battery panel if located underneath, almost dead center with two sliding catches.

    This Wikipedia table says the Battery is removable

    http://en.wikipedia.org/wiki/MacBook_Pro#Technical_specifications

     

     

     

    3Sigcopy2.png
    8:59 PM      Friday; December 21, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Aryman Calculating status...
    Currently Being Moderated
    Feb 1, 2013 4:30 PM (in response to goreg)

    Hey guys,

     

    I got this iSight spinning problem,

    tried everything I found on the internet; cleaning, combo, SMC reset, battery out, and I get this: some freaked out language as of serial

     

    Screen Shot 2013-02-02 at 00.25.44.png

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Feb 2, 2013 11:58 AM (in response to Aryman)

    Hi,

     

    I know that with Logic boards the Apple Serial Number is "flashed" to a memory storage area and that the system can access it.  (it seems since OS X 10.8.2 that is used to verify FaceTime and iMessages registrations)

     

    I am not sure if the Serial Number of a component such as this  can have the Serial Number changed.

     

    On my MacBook Pro ver 1,1 I have an iSight internal camera version 1.89

    System Profiler under Snow Leopard does not list a Serial Number for this Product.  (The Hard Drive info does include it but the Optical Drive does not)

     

    On my iMac version 12,1 (Intel Core i5) the camera does lists a Serial Number.

    It has changed to being called a FaceTime camera at version 7.55

    Serial Numbers for other devices and hardware items also seem to be shown.

     

    As you appear to have tried most things it would seem it is time to Visit an Apple Store  or Apple Authorised Service Provider to get this sorted (or at least more info).

     

     

    3Sigcopy2.png
    7:58 PM      Saturday; February 2, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • magandesign Calculating status...
    Currently Being Moderated
    Feb 23, 2013 9:23 AM (in response to Ralph Johns (UK))

    Hello!

     

    My built-in iSight does not work for a long time, so I made up my mind that she would never work. But now I have a friend overseas and I want to talk with him with Skype or Facetime.

     

    I've tried all that people has talk here, I switch users, I have restarted my SMC, I looked for the .plist archives, ANYTHING on the 5 pages of this discussion forum!! And she still not working...

     

    I have a MacBook Pro (Early 2008) with OSX 10.8.2, in my System Information my iSight is not recognized, even when users switch...

     

    Please help me!!!

  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Feb 23, 2013 1:23 PM (in response to magandesign)

    magandesign wrote: ... I've tried all... And... my iSight is not recognized...

     

    Then use the remaining suggestion from http://support.apple.com/kb/HT2090:

     

    "... contact Apple or an Apple-Authorized Service Provider for service."

     

    If you do not have access to a local AASP, use the Apple Support option you prefer.

     

    Unless you have a current backup, make one before having your Mac serviced.

     

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Feb 23, 2013 1:54 PM (in response to magandesign)

    Hi,

     

    In some cases in early MacBooks and MacBook Pros the routing of the USB cable from the motherboard through the hinge and up the back of the Screen to the camera could cause the cable to "pull" on the camera and come detached with regular use of the hinge.

     

    In other cases if you had a desk that you could walk around, picking up the laptop by the lid tended to cause a "pinch" near the camera point in the top center of the bevel (Screen Surround).

     

    As the first is regular use Apple Care may have covered it at the time if it has been a very long time out of action.

     

    The second is Misuse and may have cost you.

     

    Right now if the SMC/PMU reset has not worked then it is time to visit the Apple Store or an Apple Authorised Service Provider and have it checked out.

     

    It seems in AppleCare cases Apple replace the whole Screen.  (It is probably cost effective for them to do this and they can recover usable parts later and not lose time in straight labour costs).

     

    There are also sites like iFIXIt that have instructions for do-it-yourself Example page

      (this may not be your Model but will give you an idea of what is involved labour and parts wise.)

     

    The alternative is to buy a USB 2.0 UVC Compliant camera.

    Ever since Vista for Windows was released Cameras have tended to be USB 2.0 and also UVC compliant

    UVC stands for USB Video Class and needs no driver in Windows and Mac OS X since OS  10.4.9

     

    This is likely to cost less than any repair.

     

     

     

    3Sigcopy2.png
    8:55 PM      Saturday; February 23, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • magandesign Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 24, 2013 11:07 AM (in response to Ralph Johns (UK))

    Ok .. Well I think I will have to evaluate the purchase of an external camera ... Thank you!

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