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Dead or Stuck pixels on my Retina Macbook Pro ?

1968 Views 4 Replies Latest reply: Dec 21, 2012 2:50 PM by Aceattack RSS
zazu90 Calculating status...
Currently Being Moderated
Nov 14, 2012 2:31 PM

My laptop was fine just yesterday !! But today, I found this on my screen :

 

 

Screen Shot 2012-11-14 at 6.37.44 PM.png

 

The unfocused image shows that the pixels are glowing in different colors, shouldnt this indicate that there is some power going there and that it is not completely dead ?

I am not sure if this is a stuck or dead pixel. I tried JScreenFix and it didnt really work ... I tried pressuring/massaging the area with a cloth but that didnt do anything either.

 

 

Here is a video with different background colors :

 

 

https://dl.dropbox.com/u/695335/pixel.mov

 

 

You might want to pause at some frames to get whats going on.

 

 

How can I fix this ?? I am in the middle of studies so I can't really send it back to Apple !! Plus I got modules installed for Python and it is a hassle to install them all again.

 

 

Thanks

 

 

 

 

  [1]: http://i.stack.imgur.com/HL1os.png

MacBook Pro with Retina display, Mac OS X (10.7.4)
  • Aceattack Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 21, 2012 1:45 PM (in response to zazu90)

    Hi Zazu,

     

    out of curiosity, how many dead pixels did your screen have?

     

    I noticed I have one (maybe 2) today, and am not sure what their policy is.

     

    thanks

  • Aceattack Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 21, 2012 2:50 PM (in response to zazu90)

    Thanks for your prompt reply.

     

    Yes I have a retina macbook. Ironically, have already had the display replaced once (LG - image retention issue).

     

    This one was a beautiful retention-free Samsung and now 3 months down the lane I spotted a dead pixel today. Thoroughly tried to wipe the screen with a lint free cloth and made sure it wasn't a piece of dirt stuck or something.

     

    We unfortunately don't have an Apple Store in Berlin yet. So I will call Apple Care and take it down to the Apple Certified Repair Center who also replaced it for me when the image retention issue grew severe.

     

    Will post here whatever happens.

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