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Windows via Bootcamp keyboard/mouse not working???

14070 Views 7 Replies Latest reply: Nov 25, 2013 9:22 AM by ndunde RSS
bassISawesome Calculating status...
Currently Being Moderated
Nov 15, 2012 9:40 AM

I have a 15" Macbook Pro and have installed Windows 7 Ultimate via bootcamp with all the correct apple support drivers but suddenly my keyboard/mouse will not work at the sign in screen for Windows at all. Up untill this point I could restart my mac and resign in through the windows partition and easily play my favorite games. Recently I tried signing into windows but at the sign in screen I cannot use my mouse nor my keyboard. Please do not tell me to reinstall windows unless that is the only solution because of data not backed up. Is it a driver issue, how can that be because it worked fine for weeks? Please get back to me as soon as possible!!

 

Specs:

 

Processor 2.6 GHz Intel Core i7

 

Memory 8 GB (Raam) 1600MHz DDR3

 

Graphics NVIDIA GeGorce GT 650M 1024MB

 

Software OS X 10.8.2 (Mountain Lion)

MacBook Pro, OS X Mountain Lion (10.8.2), 15"
  • edurndtechguy Calculating status...

    If the mouse and keyboard are working under OSX then it can't be a hardware issue. 

     

    You could try:

     

    • starting Windows in safe mode to see if the mouse and keyboard work. (Press F8 repeatedly just before Windows starts to boot to bring up the Windows boot menu.)  Safe mode loads a set of basic drivers to just get Windows running and no more.
    • Another thing you can try is unplug the mouse and re-plug it in after a few seconds while at the login window.  The USB ports may re-detect the mouse.
    • Try booting from a Windows PE CD or USB stick if you have one.  If the keyboard and mouse work under Windows PE then it's probably a driver issue under your Windows install.

     

    Did you install anything under Windows before this happened?

  • Jaygyver Level 3 Level 3 (725 points)

    Have you looked in the Device Manager to see if it's detected or has an alert next to it?

    You should have the drivers already, either in a USB drive or whatever you downloaded them onto originally to install Windows. You can just open the Boot Camp folder while in Windows Explorer and install the keyboard/mouse drivers by themselves.

  • Jaygyver Level 3 Level 3 (725 points)

    i have duly slapped myself along my head, so much for assuming, I was thinking you had an EXternal trackpad. Dohh. Glad you got it to work, I had a similar issue (different problem) and i did the same thing I also did a prior date restore and nothing happend so I just forgot about it for a week or so and rebooted into Windows and lo and be hold it worked like before, couldn't tell any difference on the date, cool.

  • Hotspur41 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jan 24, 2013 4:05 PM (in response to Jaygyver)

    Incase you're still having this issue, I've found a workaround and posted it here:- https://discussions.apple.com/message/21018415#21018415

     

    Thanks

  • ndunde Calculating status...

    SOLUTION:


    Go to Control panel and un-instal the USB 3.0 Driver.

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