I have been trying to connect to an office printer but have been unable to. This is in an all Windows environment with minimal interest from IT to help me. The printer is a Canon iR-ADV C5035 with UniFlow Secure Print activated. The printer is being shared via a print server with the address xx.xx.xx.xx/printserver (on windows you could connect to \\hostname\printserver or \\xx.xx.xx.xx\printserver).
On my Mac I'm running 10.8.2 and have installed the UFR2 V2.43 driver.
When adding the printer I do the following:
- In Print and Scan System Preferences, click the plus sign
- Select IP and provide the IP address of the printserver. Protocol is Line Printer Daemon - LPD. I then select the Canon iR-ADV C5030/5035 UFR II (UK) driver.
- On the Setting up <Printer Name> sheet that appears I leave the options untouched.
With the printer added I try to print. I get a message stating "The printed output may be incorrect because the printer information has not been acquired. Start Printer Utility to get this printer information" (more on that later). The queue appears and I get the following message:
Canon UFR II Printer Driver
Cannot communicate with the printer, or the printer is not supported. If the printer is supported, check the printer connection and add it again, then start Printer Utility to get the printer information.
When trying to get the Printer Information via the Printer Utility I get the same error as above, a long wait follows while printer information is gathered. I then get the following message:
May not have been able to get the printer information.
If the contents in the [Printer Information] dialog differs from the actual printer configuration, check that the printer is functioning correctly, then try again to get the printer information.
Finally Printer Information appears, stating the communication method (Unidirectional), duplex unit (available) and User inboxes (available).
So, anyone have any ideas? It should be noted that the Secure Print is using domain authentication for Windows users and then people punch in a pin code once at the printer to pick up their printed documents. Department ID is not in use as per one of our IT guys.
Many thanks for any help you are able to give.