HT1551: Apple TV: Basic troubleshootingLearn about Apple TV: Basic troubleshooting
Currently Being ModeratedDec 5, 2012 8:57 PM (in response to bobpires)
I have the same problem.
Currently Being ModeratedDec 22, 2012 3:20 PM (in response to bobpires)
Netflix not only pauses, usually stops altogether and then eventually says it's "not available". The only solution I've found is to unplug, wait a minute and then start over, but its very annoying. Often happens every 10 mins or so.
Currently Being ModeratedDec 22, 2012 4:46 PM (in response to bobpires)
I have this problem as well. The movie starts pretty good for about 1/2 hour, then pauses (buffering), then starts, then stops, then starts.............all the way thru the movie. Worse than commercials. I am going to call support and see what they have to say. I had reserched this a bit awhile ago, and it seems to be a problem for many. Most say it is an Apple problem, not Netflix.
Currently Being ModeratedDec 23, 2012 7:44 PM (in response to bobpires)
More than likely your problem is with your internet speed and how much bandwidth you have available. If you are on DSL, this problem can be quite common. Cable modems generally allow a lot more bandwidth which is very necessary for streaming. I have the 12Meg plan so that I can stream and I have no problems. Also have to keep in mind if while you are trying to watch your Apple TV if there are any other internet devices trying to pull from the internet. That will slow it down as well and cause your buffering issues.
Currently Being ModeratedDec 23, 2012 8:13 PM (in response to Praetoryan)
I'm having similar problems -- and it is not my internet speed. I've been using Netflix on AppleTv for 10 months and haven't had any issues until yesterday when I upgraded to 5.1.1.
Like others, I've found that unplugging my AppleTv and then re-plugging it gets AppleTv working again -- but only for 5 - 30 minutes.
I've resorted to watching Netflix on my iPad. Really hope Apple fixes this problem soon!!!!
Currently Being ModeratedDec 25, 2012 8:11 AM (in response to bobpires)
We have the same problem. Apple TV pauses every 1-3 minutes, buffers, then continues with our Netflix movie. It is NOT our network speed or connection as we can watch this thrugh our Roku box just fine. Checked all settings and no back ups or down loads are in progress.
Called support last night but they are closed for the holidays. Have to wait until Wednesday:(
Currently Being ModeratedDec 25, 2012 8:19 PM (in response to jody007)
Apparently Netflix has had an outage. Check out this link: http://finance.yahoo.com/news/netflix-suffers-christmas-eve-outage-points-amazon -191205963--finance.html
Currently Being ModeratedDec 26, 2012 5:57 PM (in response to Praetoryan)
Not so - we switched to our Ruku player and watched several movies just fine!
Currently Being ModeratedDec 31, 2012 9:21 PM (in response to bobpires)
As Jody clarified, it's not a Netflix problem. (For instance, while my Apple Tv was notworking, I was watching Netflix on my iPad.)
This evening I hooked my Apple Tv into my computer and restored it for the third time using iTunes. So far I haven't had any glitches tonight (I've watched two episodes of Dexter and one of Mad Men). Here's hoping the problem is fixed...