lokiofragnar

Q: How do i know what app store account was used to install an app on my macbook pro?

Hi All,

 

For about a year i have been bugged by the app store that i a couple of apps that are not up to date. I have tried to find the account that the app was installed with. I have found three accounts on my name, i logged in with all of them but no luck. How can you figure out under what name an app was installed?

 

Thanks for any suggestions,

Aad Nales

 

PS: I the maps fiasco was enough to get some people fired, then this should even lead to more job changes :-)

MacBook Pro

Posted on Dec 23, 2012 3:43 AM

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Q: How do i know what app store account was used to install an app on my macbook pro?

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  • Helpful answers

  • by clintonfrombirmingham,

    clintonfrombirmingham clintonfrombirmingham Dec 23, 2012 3:56 AM in response to lokiofragnar
    Level 7 (30,009 points)
    Mac OS X
    Dec 23, 2012 3:56 AM in response to lokiofragnar

    How many Apple ID's do you have? Three? You're just going to have to contact the App Store support folks - http://www.apple.com/support/mac/app-store/.

     

    Good luck,

     

    Clinton

  • by lokiofragnar,

    lokiofragnar lokiofragnar Dec 23, 2012 4:00 AM in response to clintonfrombirmingham
    Level 1 (0 points)
    Dec 23, 2012 4:00 AM in response to clintonfrombirmingham

    I have at least three :-) But for a couple of apps (Garageband, iMovie...) it keeps asking for yet another account. I can't identify the name of the account. I have tried contacting support but they are closed on sundays.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 23, 2012 1:33 PM in response to lokiofragnar
    Level 10 (208,037 points)
    Applications
    Dec 23, 2012 1:33 PM in response to lokiofragnar

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.

    1. Follow the instructions in the Apple Support article linked below:

    Mac App Store: Cannot update App Store purchases or updates do not seem available

    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.

    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.

    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.

    5. Triple-click the line below to select it:

    /Library/Caches/com.apple.appstore/adoption.plist

    Right-click or control-click the highlighted line and select Services Reveal from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.

    Then repeat step 4.

    6. Select Store View My Account from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.

    7. Launch iTunes and select Store Authorize This Computer from the menu bar.

    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.

    9. Contact Account and Billing Support on this page:

    Apple - Mac App Store - Contact Support