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HT2693 My Pages App will not open after I recently updated it. I'm afraid to lose all my docs if I delete the App and re-install.

302 Views 2 Replies Latest reply: Apr 2, 2014 2:26 PM by fornallaza RSS
Grenadier2013 Calculating status...
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Dec 23, 2012 3:52 PM

My Pages App will not open after I recently updated it. I'm afraid to lose all my docs if I delete the App and re-install.

iPad
  • Demo Level 9 Level 9 (73,775 points)

    First of all - you are running the proper iOS in order to use the latest version of Pages - correct? You need iOS 6 now.

     

    If so ....See if this helps. Maybe Pages will open after you try this.

     

    Quit the Pages app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.

     

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Or ..... Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

     

     

     

     

    If that didn't help backup and send your files into iTunes with file sharing.

     

    You could lose all of your files if you delete and reinstall the app. That is precisely why you should backup your iPad and send your files into iTunes using files sharing on the iPad. Do you backup or use file sharing?


    Backup your iPad, send the files from the iPad into iTunes using file sharing and then delete the app and reinstall it.


    Start here ..... How to backup and restore from a backup

    http://support.apple.com/kb/HT1766

    iOS: About file sharing.
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