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Bingy74

Q: Error message after updating New MacBook Pro - "cannot update software as you have not owned the major version of this software".  This is after updating my new MacBook Pro from time machine

I purchased a new MacBook Pro with pages, numbers and keynote pre-installed - and have tried to update the software yet it will not allow the update.

 

"You cannot update yhid software since you hasve not owned the major version of this siftware"

 

HELP!!!

MacBook Pro, Mac OS X (10.0.x), Mountain Lion updated system

Posted on Dec 16, 2012 6:10 AM

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Q: Error message after updating New MacBook Pro - "cannot update software as you have not owned the major version of this software".& ... more

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  • by LousyFool,

    LousyFool LousyFool Dec 16, 2012 3:16 PM in response to Bingy74
    Level 4 (2,645 points)
    Dec 16, 2012 3:16 PM in response to Bingy74

    When did you purchase the MBP with the apps preinstalled, and what version of iWork apps are you running?

     

    The App Store will refuse updating them free of charge because they haven't been purchased through the store. So, typically the "regular" Software Update should provide free updates - but only for as long as there are free updates for your versions. As soon as new versions are coming out that all of us need to pay for, you will need to either stick with the old versions, or purchase the newer ones, too.

     

    More on this also here.

     

    If you feel you must have free updates for whatever reason, you must contact Apple. They may, or may not, give you a download code which you could redeem in the App Store.

  • by Bingy74,

    Bingy74 Bingy74 Dec 17, 2012 12:12 PM in response to LousyFool
    Level 1 (0 points)
    Dec 17, 2012 12:12 PM in response to LousyFool

    I only purchased the new MacBook 3 weeks ago!!!  Geez, I hope I don't have to pay for updates already!!

     

    I did back up from time machine, which may have bought over the old ones, but this is under a different log in on the computer.

     

    Help!!

     

    Cheers for the reply, I do hope you can assist again!

     

    Sherry

  • by LousyFool,

    LousyFool LousyFool Dec 17, 2012 11:07 PM in response to Bingy74
    Level 4 (2,645 points)
    Dec 17, 2012 11:07 PM in response to Bingy74

    Oh, so you...

    - purchased a new MBP where the apps were pre-installed,

    - but migrated - incl apps - from an older Mac which might have had older, pre-App Store versions?

     

    Okay. First some information, just so you know:

    - Applications are mostly accessible for all users on a machine, and are located in a folder by the same name in the root of your start-up disk. Usually there are only few exceptions of apps limited to one user. Those you would find in the user's Home folder - again, in a folder named Applications.

    - When migrating apps with the Migration Assistant, older apps will not overwrite newer apps that already exist on the machine; so, if you had newer versions already, they should still be there.

    - If the apps were in the user account you migrated (= in its Home folder on the older Mac), they should now also be at the same location on the new Mac (= in that user's Home folder). You may check, but I don't expect that to be the case.

    - More info on Migration, as well as a lot very good info on Time Machine, on Pondini's site.

     

    What to do:

    Launch the apps and check "About..." from the menu bar. Anything "... '09" would be actual versions - which they should be if you received them with a new Mac 3 weeks ago.

    If you find older versions for reasons unknown, or for updating the actual versions via the App Store, contact Apple. You are still within the free phone support phase that every owner of a new Mac has. As mentioned in my previous post, they should give you a download code which you can redeem in the App Store.

  • by Bingy74,

    Bingy74 Bingy74 Dec 18, 2012 8:11 AM in response to LousyFool
    Level 1 (0 points)
    Dec 18, 2012 8:11 AM in response to LousyFool

    Dammit! I am off to Australia for 2-months tomorrow and haven't got the new MacBook with me. How long is the phone support??

     

    Thank you yet again for your response.  This really has helped me out.

     

    Cheers!

  • by LousyFool,

    LousyFool LousyFool Dec 18, 2012 8:20 AM in response to Bingy74
    Level 4 (2,645 points)
    Dec 18, 2012 8:20 AM in response to Bingy74

    What?! 2 months without your new MBP? I'd die...

     

    Take it with you. They have phones in Oz as well.

     

    Standard terms are 90 days free, more under AppleCare.

  • by Bingy74,

    Bingy74 Bingy74 Dec 23, 2012 5:09 PM in response to LousyFool
    Level 1 (0 points)
    Dec 23, 2012 5:09 PM in response to LousyFool

    Arh, But I wont be without it as such... I am giving my 18month old MBP to my brother, hence just didnt have the weight allowance for 2 on the flight!

     

    Thank you again for all of your help.

     

    You have been super.  i will call them upon my return.