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iphone 5 camera spots

103606 Views 135 Replies Latest reply: Apr 18, 2014 11:41 AM by lladnew RSS
  • lester217 Level 1 Level 1 (0 points)
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    Nov 25, 2012 1:15 PM (in response to thenez)

    I had the same problem. I took it in to the apple store on Thursday, and told them about this. They couldn't do anything about it so they said that they had to swap my phone. They swapped my phone free of charge. I left the apple store in 15 minutes very very happy.

  • thenez Level 1 Level 1 (5 points)
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    Nov 25, 2012 1:16 PM (in response to lester217)

    Good to know.  There is no apple store near my house so hopefully they will ship me one. 

  • stephenking Level 1 Level 1 (65 points)
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    Nov 29, 2012 7:18 PM (in response to thenez)

    Yup same here. I went to the genius bar today, and the guy was surprised and said he hadn't seen it before. He said he could see a speck of something inside the camera glass, but that there's no way to just change the camera so he asked if it's ok to give me a new phone. I backed up with iCloud the night before, so the switch was painless. Success!

  • julian206 Level 1 Level 1 (5 points)
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    Dec 6, 2012 2:33 PM (in response to stephenking)

    exactly what I have... took me over 2 months to notice though but I have my genious appointment on monday

  • cdw5510 Level 1 Level 1 (5 points)
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    Dec 23, 2012 5:42 PM (in response to julian206)

    Mine just appeared the other day.  I think it is when my phone fell of the bed and hit the floor and jarred it loose.  Purple dot on the let side.  Very interesting.  Like everyone said I will take back and see what comes out of it. It is not killing me yet.

  • advait99 Calculating status...
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    Dec 25, 2012 4:39 AM (in response to greatzero)

    Same wid me...its annoying me....btw i got a purple shape something and a black dot..

  • SamuelMei Level 1 Level 1 (0 points)
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    Dec 25, 2012 5:35 AM (in response to advait99)

    Not only camera hot pixels and purple flare but also it has dust issues which are inside camera lens glass cover and screen.

    Very bad QC in this generation!

     

    Samuel

  • Chris Mclellan Calculating status...
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    Jan 8, 2013 2:43 PM (in response to julian206)

    Just to chime in....I also notice a purple blotch on all my pictures......You can see it very plainly when using the camera.    Made a genius bar appointment today, within 15 minutes I was out the door with a new phone.   The genius bar guy had never seen it before.....he thought they might be able to fix it.   Went in the back and the tech said not fixable, and swapped it out right away.   Very easy experience.

     

    It's too bad to see this happening but at least it's making them aware of the problem and hopefully they'll tighten up their QC or whatever.   And also they're taking care of their customers.

  • RebeccaMay Calculating status...
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    Jan 13, 2013 8:42 AM (in response to jiserrab)

    I am really frustrated.  In December I took my phone to the nearest Apple store (over an hour away) about the purple spots on my pictures.  I was really happy that they switched out my phone quickly and easily.  Here it is a month later and the problem has resurfaced on my new phone.  I have a 2 year old and take pictures constantly.  I do not want purple spots on them! Nor do I want to have to drive over two hours round trip every month to get my phone replaced.  Maybe I will call them and see if they will ship me out a phone.  Now that I think about it, they did ship me a replacment phone once with my 4.  I LOVE my iPhone, but I sure wish they were more robust. 

  • ajbaruelo Calculating status...
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    Feb 4, 2013 10:07 AM (in response to greatzero)

    Hi! I am having exactly the same problem with my iPhone 5. I consider myself an OC person and the purple dot is driving me crazy. Were you able to resolve this issue on your own? I really hope you were because I bought my iPhone last December in Singapore & I live in the Philippines, and I don't think Apple Stores here in PH would give me a replacement unit. Thank you very much in advance for the reply!

  • wpoulosmac Calculating status...
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    Feb 4, 2013 10:48 AM (in response to jiserrab)

    I am having the exact same purple spot issue on my iphone 5.  Going to GB appointment today.

  • RebeccaMay Level 1 Level 1 (0 points)
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    Feb 4, 2013 1:29 PM (in response to ajbaruelo)

    The first time I had them, I was able to tap my phone firmly to one side and the spot (clearly something inside the phone) shifted out of the lens view.  A couple weeks later it came back though.  It shouldn't matter which Apple store that you go to, any should help you.  Perhaps call them.  I have found customer service at Apple to be fantastic.  I daresay that they have the best customer service in the world.

  • bazookame Calculating status...
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    Feb 11, 2013 6:25 AM (in response to jiserrab)

    i've got the same purple flecks on my photos too... and it's getting worse. it started as a spec but now, 4 months down the line, it's all over the pictures that i take! i'm 60 miles away from the nearest Appe store. does anybody know whether they will still swap for a new iphone5 even if i purchased mine from O2?

  • bazookame Level 1 Level 1 (0 points)
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    Feb 11, 2013 6:38 AM (in response to bazookame)

    infact i've just took a picture of a piece of white paper and this is the result that i got. it has turned out that the condition of the lense is worse than i'd thought, it has now developed large grey circles all over the pics!!!photo(1).JPG

  • ajbaruelo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 11, 2013 6:51 AM (in response to bazookame)

    This is really sad given that the iPhone 5's camera is supposed to be one of the most powerful in the market. Anyway, one week after and the purple dot on my lens is still there. I hope it doesn't get worse. I'm sending my iPhone back to Singapore to have it repaired/replaced. I tried bringing it to an Apple store here in the Philippines, but I was told that they only accept units bought from Globe and Smart, the two PH network providers that carry the iPhone.

    Hope you're able to resolve your problem, mate. Cheers!

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