1 2 Previous Next 18 Replies Latest reply: Jul 9, 2013 1:40 PM by dpeebles
jamesdeanjr. Level 1 Level 1 (0 points)

FORGOT ANSWERS

  • 1. Re: FORGOT SECURITY QUESTION ANSWERS
    Kappy Level 10 Level 10 (226,845 points)

    Reset Security Questions

     

    Frequently asked questions about Apple ID

    Manage My Apple ID

     

    Or you can email iTunes Support at iTunes Store Support.

     

    If all else fails:

     

    1. Go to: Apple Express Lane;
    2. Under Product Categories choose iTunes;
    3. Then choose iTunes Store;
    4. Then choose Account Management;
    5. Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    6. Sign in with your Apple ID and press Continue;
    7. Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    8. Click Send/Continue.
    9. You should get a response within 24 hours by email.

     

     

    Another user had success doing the following:

     

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

     

    Here is what he said to do and it is working for me...

     

    1. on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    2. Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    3. sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    4. At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

     

     

    Good Luck friends!

  • 2. Re: FORGOT SECURITY QUESTION ANSWERS
    rebecca.hoverd Level 1 Level 1 (0 points)

    Do you know if this would work on a PC? thanks

  • 3. Re: FORGOT SECURITY QUESTION ANSWERS
    Kappy Level 10 Level 10 (226,845 points)

    Since it mostly involves using an internet browser then it should work on any platform I would assume.

  • 4. Re: FORGOT SECURITY QUESTION ANSWERS
    Garyandrose Level 1 Level 1 (0 points)

    Excellent this worked for me thanks

  • 5. Re: FORGOT SECURITY QUESTION ANSWERS
    rebecca.hoverd Level 1 Level 1 (0 points)

    Thank you so much, this worked for me

  • 6. Re: FORGOT SECURITY QUESTION ANSWERS
    omarabbas Level 1 Level 1 (0 points)

    Can you please explain it a bit more?

  • 7. Re: FORGOT SECURITY QUESTION ANSWERS
    Rileyao18 Level 1 Level 1 (0 points)

    It's still not working for me!

  • 8. Re: FORGOT SECURITY QUESTION ANSWERS
    JEROMEJEONG Level 1 Level 1 (0 points)

    OMG, it's perfectly working for me!!!

  • 9. Re: FORGOT SECURITY QUESTION ANSWERS
    fernando78 Level 1 Level 1 (0 points)

    step 5 doesn't come up on my computer so thats as far as i can go

  • 10. Re: FORGOT SECURITY QUESTION ANSWERS
    dboy69theoriginal Level 1 Level 1 (0 points)

    Ditto, options listed above are no longer available at step 5.

  • 11. Re: FORGOT SECURITY QUESTION ANSWERS
    fernando78 Level 1 Level 1 (0 points)

    Hey what i did was call Custumer support it was really easy to do they tell you everything you have to do. KAPPY'S STEPS ONLY WORK IF YOU HAVE A RESCUE EMAIL. If you don't have a rescue emeil you HAVE  to call custumer support. this helped me a lot so it should help you all

  • 12. Re: FORGOT SECURITY QUESTION ANSWERS
    MMH1997 Level 1 Level 1 (0 points)

    The steps below worked for me!  Thanks!

    Another user had success doing the following:

     

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

     

    Here is what he said to do and it is working for me...

     

    1. on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in. 
    2. Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner 
    3. sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions. 
    4. At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

  • 13. Re: FORGOT SECURITY QUESTION ANSWERS
    Bboy twist Level 1 Level 1 (0 points)

    hey what is costumer suort number or how do u find it

  • 14. Re: FORGOT SECURITY QUESTION ANSWERS
    Snackman129 Level 1 Level 1 (0 points)

    What number do i call? I have been trying to find a solution to this for about a month now and it's really starting to make me mad at apple.

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