Ezlivin
Level 1 (0 points)

Q: Neither the "Photos" nor the "Music and Sounds" browsers work

They both are blank and the dropdown menus contain nothing. I have both iTunes and Aperture installed.

 

If I pull down and expose the top area and drop into it a folder of photos or music, a green arrow appears and the top area is framed in green. But when the folder is dropped nothing happens. The name does not appear in the top area. I have tried folders straight from iTunes, others with MPEGs and folders with JPGs; none of them appear when dropped. (If I try a folder with incorrect files it does not show the green plus and rejects it, as expected.)

 

I've reinstalled FCPX 10.0.6 (Trial Version) twice, rebooted, removed all preferences, logged in as a different user and cursed violently. None of these actions have solved the problem.

 

I'm using Mac Lion and the most current versions of iTunes and Aperture.

Mac Pro, Mac OS X (10.7.5), 14GB RAM, 6G Mercury Extreme SSD

Posted on Dec 24, 2012 12:54 PM

by Ezlivin,Solvedanswer
Ezlivin Ezlivin
Level 1 (0 points)
A:

I reinstalled the system and now everything is working normally.

Posted on Dec 25, 2012 12:27 PM

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Ezlivin

Q: Neither the "Photos" nor the "Music and Sounds" browsers work

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  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:06 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:06 PM in response to Ezlivin

    If I pull down and expose the top area and drop into it a folder of photos or music,

     

    What is that? What's the top area? Post a screen shot.

     

    Are you Aperture library and iTunes library in the Pictures and Music folders?

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:21 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:21 PM in response to Tom Wolsky

    Top-area.png

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:23 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:23 PM in response to Tom Wolsky

    The Apple Help file does not indicate that the iTunes or other libraries be located in any special location.

     

    In addition, it describes the behavior I'm reproducing.

     

    Screen Shot 2012-12-24 at 3.22.05 PM.PNG

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:30 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:30 PM in response to Ezlivin

    Is that the music browser? You can't drag into the music browser in most circumstances. It's an access to your media from inside the application. If you're trying to import a folder you drag it into an event in the event library. You can only drag into the top area if a plus button appears. Are you getting that? The image doesn't show that.

     

    You have something else wrong with the application. Did you download the additional content for the application?

     

    Message was edited by: Tom Wolsky

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:27 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:27 PM in response to Tom Wolsky

    Read the Help file I included.

     

    Tip:  If the folder you’re looking for doesn’t appear, you can add it to the source list by dragging it from the Finder or desktop to the Music and Sound Browser.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:30 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:30 PM in response to Ezlivin

    Read the message update.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:31 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:31 PM in response to Ezlivin

    Can you answer the question about your iTunes and Aperture libraries?

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:36 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:36 PM in response to Tom Wolsky

    The iTunes library is located in the Music Folder; the Aperture library is located on an external hard drive.

     

    My other Mac apps can browse easily to either location.

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:40 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:40 PM in response to Tom Wolsky

    The image does not show a plus sign because the screenshot eliminates it (try it for yourself). I'll see if I can create an animated GIF that captures the plus sign.

     

    I am following the instructions in the Help file and the instructions in Apple's Pro Training series, both of which tell me to either use the dropdown menu to browse for files (and that remains stubbornly blank) or to drop a folder of images or music/sounds to the Music and Sound or Photo Browser.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:42 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:42 PM in response to Ezlivin

    What other apps do isn't really relevant, but clearly the app isn't seeing the iTunes library, which it should if it's in its default state.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:48 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:48 PM in response to Ezlivin

    I believe you.

     

    ScreenSnapz001.png

     

    Oddly I don't see the green box you get.

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:49 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:49 PM in response to Tom Wolsky

    Your highlight color is chosen in System Preferences.

  • by Ezlivin,

    Ezlivin Ezlivin Dec 24, 2012 1:57 PM in response to Tom Wolsky
    Level 1 (0 points)
    Dec 24, 2012 1:57 PM in response to Tom Wolsky

    When I first downloaded and installed FCPX Trial Version the Music and Sound and Photo browsers worked fine. But I experienced a freezing problem (solved by removing a widget from the Dashboard) and spent many, many hours trying to solve the problem. I learned to switch users to see if a problem persisted. In the aforementioned problem I saw that it was related to a User-specific configuration; in this case, a widget.

     

    I've checked disk permissions, cleaned caches, checked file permissions and rebooted in an effort to solve this particular problem. I also deleted FCPX and all of its associated files and reinstalled them. No change.

     

    Like you, I have Garageband and other loops. They were "seen" at one time by the app.

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Dec 24, 2012 1:58 PM in response to Ezlivin
    Level 10 (118,423 points)
    Apple TV
    Dec 24, 2012 1:58 PM in response to Ezlivin

    Ah thank you. I didn't know it effected that as well.

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