645 Views 1 Reply Latest reply: Dec 25, 2012 6:02 AM by gwforeman
Currently Being ModeratedDec 25, 2012 6:02 AM (in response to Fran653)
Are you sure it is seated all the way? If yes, then try the earphones in another phone to narrow it down the the earphones or the phone. Both should be under warranty. Next step woould be an appointment with the Genius bar.