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iPhone 5 time and date issues

120424 Views 715 Replies Latest reply: Apr 13, 2014 3:48 AM by TheStevoExpress RSS Branched to a new discussion.
  • grcy82 Calculating status...
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    Dec 25, 2012 5:21 PM (in response to Hyperyellow)

    I have heard about this issue well before I had received my iPhone 5 back in Oct.  The phone had IOS 6.0.1 installed on it and never had the issue.  Last week the update IOS 6.0.2 came out and now I noticed the time was 12 minutes slow.  I cycled power to the phone and time was OK.  Some the the posts say that people contacted VZW and VZW stated to shut off the LTE.  That is total BS!!  Why should we resort to shutting off an option that most people waited for the iPhone 5 to come with, just to temporarily fix the date/time issue.  I rely on the date/time on my phone for work, and if that date/time isn't correct, NOT ACCEPTABLE!!!!!  Come one Verizon and/or Apple, man up and say that you have an issue, and FIX IT!!

  • QuadCitiesMike Calculating status...
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    Dec 25, 2012 8:56 PM (in response to Hyperyellow)

    You do not need to disable LTE, just turn off the set automatically feature.  It is not the best fix, since you will have to manually change the time for daylight savings or if you change time zones, but it beats being off by an hour and not having your alarm go off on time.  The feature is under settings/general/date & time.

  • grcy82 Level 1 Level 1 (0 points)
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    Dec 26, 2012 3:59 AM (in response to QuadCitiesMike)

    I have my date and time set to manual already. I live in Wisconsin close to Lake Michigan and there are times that I pick up Michigan towers and the time switches back and forth from central to eastern.

  • jthj Calculating status...
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    Dec 26, 2012 8:47 AM (in response to QuadCitiesMike)

    Speaking from experience turning off auto time doesn't fix the issue. The only thing that works is turning off LTE. 6.0.2 didn't help. I really hope Apple or Verizon can fix this soon as the issue is getting old.

  • atlantaclo Calculating status...
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    Dec 27, 2012 4:03 PM (in response to Hyperyellow)

    Hi, I have the 5 with Sprint.  All was well with no problems until today - my time is now screwed up.  Just strange as if they sent out a repair over night and somehow it messed up Sprint iPhone5s.

  • alistairfromfl Calculating status...
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    Dec 27, 2012 7:21 PM (in response to Hyperyellow)

    Just spoke to Apple Support and they said something to do with needing to reset Network Settings following a recent iOS update. They said to do this:

     

    Settings>General>Date&Time> turn ON 24 hour time

     

    Settings>General>RESET - Then tap Reset Network Settings - Confirm reset

     

    Phone will reboot

     

    Go back to Settings>General>Date&Time> turn OFF 24 hour time (unless you want to keep it on)

     

    Then turn off the phone and turn it back on again.

     

    Reconnect to any WiFi you have and it should fix the issue

     

    Fixed mine and still going strong with the correct time.

     

    Hope that helps

  • Cheryl CK Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 10:03 PM (in response to Hyperyellow)

    OK - I did everything listed above. Let's see how it goes.  Thanks for posting this. Hope the Apple person you talked to knows what they are talking about!

  • Cheryl CK Level 1 Level 1 (0 points)
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    Dec 27, 2012 10:04 PM (in response to Cheryl CK)

    ps: I might be really nice and take this over to my local Verizon store. They never seem to know what is going on.

  • Wisconsinbadger Calculating status...
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    Dec 28, 2012 3:57 AM (in response to Hyperyellow)

    I'm near Milwaukee and my iPhone5 Verizon changes time once or twice per day to always be 2.5 hrs slow.  I can correct by going to airplane mode but what a pain.  Any help?

  • kth01 Calculating status...
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    Dec 29, 2012 4:20 PM (in response to Hyperyellow)

    I am having the same problem & have not been able to get any resolution. I've been to Apple 3 times, they blame Verizon. Went to Verizon they blame Apple. In the interim I'm left with a defective phone! I've been late for meetings & other appointments due to this. In fact this was how I was first alerted to the problem when my boss called asking where I was.  I was 20 mins. late for a 2:00 pm meeting. My phone read 1:15 pm. No one accepts responsibility & I'm left with a defective $300 phone. I asked Apple to replace the phone but they can't guarantee that I'll receive a new phone most likely refurbished. I paid for a new phone 2 months ago & I WANT  a new replacement.  Then Apple wants to charge me a fee for replacing!!!!  UNBELIEVABLE!!!  What recourse do we have!!!!!!

  • jthj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 30, 2012 4:06 PM (in response to alistairfromfl)

    Tried that and my clock was off again today.

  • skye1020 Calculating status...
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    Dec 30, 2012 4:28 PM (in response to alistairfromfl)

    I tried this on Friday and my phone has been on track ever since. Thanks a bunch.

  • kth01 Level 1 Level 1 (0 points)
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    Dec 30, 2012 5:18 PM (in response to Cheryl CK)

    I agree. I have another appointment tomorrow (this will be #4) I'm printing this information & bringing with me. Glad to know I'm not the only one having this problem as both Apple & Verizon led me to believe! 

  • josh_1413 Calculating status...
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    Dec 30, 2012 7:35 PM (in response to kth01)

    I had this problem for a few days earlier this month. It will go away. Give it some time. I think it has to do with Verizon's towers.

  • Allen Sipes Calculating status...
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    Dec 31, 2012 3:36 PM (in response to Hyperyellow)

    I wish it would go away over time but it doesn't. A friend of mine got her iPhone 5 in early October and hers still flares up occasionally. My original post was about my wife's phone which was obtained in Mid-October that still experiences the issue. I got my own i5 on Dec. 8 but have not had an issue. Weird how the issue affects some iphone 5s and not all. I filed a complaint with my State's Attorney General's Office since neither Verizon or Apple would seem to admit there was a problem. I was contacted by a representative of VZW on Dec. 6 and was told the issue was being worked on and that "a resolution should be reached by the end of December 2012." Well since then 6.0.2 was sent out which did NOT include any time fixes. My watch (more reliable than iPhone 5) says it is the evening of 12.31.12 and there is no fix for the time problem that has been evident since 9.21.12 when these things hit the streets. Apple/VZW is startng to sound like our congress in the speed at which they work on a problem that affects so many people.

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