1 Reply Latest reply: Dec 26, 2012 11:42 AM by QuickTimeKirk
PoorOldPaul Level 1 Level 1 (0 points)

WHEN I ATTEMPT TO UPDATE MY APPLE DEVICES, I.E., IPOD TOUCH & IPHONE 5 I GET THE FOLLOWING MESSAGE: THE IPHONE "IPHONE" COULD NOT BE UPDATED. AN UNKNOWN ERROR OCCURRED (1602).  WHEN THIS HAPPENS ITUNES NO LONGER RECOGNIZES THE DEVICE THEREFORE YOU CANNOT PUT HE DEVICE INTO A RECOVERY MODE.  I ALSO TRIED ALL THE APPLE RECOMMENDED PROCEDURES FOR TO PUT THE DEVICES INTO RECOVERY MODE BUT NO LUCK.  MY RESEARCH SUGGESTS THAT, EVEN THOUGH MY ITUNES SOFTWEAR IS UP TO DATE, I COULD HAVE A DEFECTIVE FILE AND THAT I NEED TO UNINSTALL ALL ITUNES SOFTWEAR AND REINSTALL.  THE QUESTION IS WHAT HAPPENS TO ALL MY MUSIC AND ART FILES?


iPhone 5, Windows 7