wsucoug95

Q: iTunes asking for backup password???

I am upgrading my iphone 4 to iOS 5. I backed up my phone (via iTunes 10.5) and downloaded and installed iOS 5. I am now going through the setup process and it is at the "Restore from iTunes Backup" step. I connect to iTunes and iTunes is prompting me for a password to "unlock your iPhone backup file." No I did not encrypt the iPhone backup, nor is it or was it checked in iTunes. I have tried my iTunes password, my 4 digit unlock code for the iPhone, and several other passwords. When I did the backup an hour ago I was not asked for a password. I am at a loss as to what it is.

iPhone 4

Posted on Oct 12, 2011 1:11 PM

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Q: iTunes asking for backup password???

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  • by UBERSTUDMUFFIN,

    UBERSTUDMUFFIN UBERSTUDMUFFIN Oct 22, 2012 12:43 PM in response to wsucoug95
    Level 1 (0 points)
    Oct 22, 2012 12:43 PM in response to wsucoug95
    1. Disconect your USB cable from the computer to your Iphone
    2. Sign out of your I Tunes account in your computer
    3. Connect your USB again back to your computer
    4. Sign in again with your I tunes password

     

    That did it for me.

  • by seelivemusic,

    seelivemusic seelivemusic Oct 31, 2012 5:55 AM in response to wsucoug95
    Level 1 (0 points)
    Oct 31, 2012 5:55 AM in response to wsucoug95

    At the request of ownership I just replaced some droids with i5's. During my backup & restore testing I discovered this bug in the ford pinto of interfaces, iTunes.

     

    Don't know if anyone has done this yet but I plugged in my phone into a Windows 7 box that didn't have iFails installed & I was able to access the DCIM folder with every image I've taken on the i5. Interesting that I didn't see any additional media but my 23 gigs of music doesn't seem to be encrypted & was able to transfer those files from my iFails music folder to another drive.

     

    From a corporate perspective the only things that I don't have automatic redundancy on are the notes, photos, & docs created on the iPhone. I've been asking users to email important stuff to themselves. Its not something I like to ask the people who pay me to do but since iCloud doesn't seem to backup correctly either I have to.

     

    My i5 is going to be fully tested for backup/restore as if it just came out of the box so if I find anything other than anger & antagonism I will report back.

  • by seelivemusic,

    seelivemusic seelivemusic Oct 31, 2012 2:56 PM in response to seelivemusic
    Level 1 (0 points)
    Oct 31, 2012 2:56 PM in response to seelivemusic

    Other than the image dowload from Apple taking 3 hours it was pretty painless. If course the settings were lost but iTunes still had the list of Apps I used as well as the media for restore so I won't call it iFails for the time being. I think the pc connection trick is a good way to get your pics back, that seemed the most important to many people on here & def most important to the users I support.

     

    I noticed some subtle changes in the keyboard provided when using Chrome as well as a few other things but I don't know if its because there is a different image on it or I changed the settings so much when I first got the device. This was a good exercise because now I can set user expectations better I be sure of backup proceedures rather than blindly trusting the vendor.

     

    Hope this helps someone.

  • by jamespz03,

    jamespz03 jamespz03 Nov 13, 2012 3:07 PM in response to seelivemusic
    Level 1 (0 points)
    Nov 13, 2012 3:07 PM in response to seelivemusic

    I have poured through all of the suggestions here and finally was able to figure out the password on my own. It was the original unlock code (either for my iPod Touch 2G or my iPhone 4) that finally got it work.Thanks for all of the suggestions.

  • by LaurenRose.,

    LaurenRose. LaurenRose. Nov 29, 2012 10:11 AM in response to glinedesign
    Level 1 (0 points)
    Nov 29, 2012 10:11 AM in response to glinedesign

    I had the same problem and my Facebook password worked for me!

     

    Hope the rest of you have luck!

  • by hamayon,

    hamayon hamayon Nov 29, 2012 10:40 AM in response to wsucoug95
    Level 1 (0 points)
    Nov 29, 2012 10:40 AM in response to wsucoug95

    Hi

     

    The latest version of itunes has an option where you can set the password for backup. If you check that option, it asks for a password. You can set a password, and then it will encryp the subsequent backups with that password, and you dont have to go through the pain that a lot of people had to go through.

     

    I just updated my wife's iphone 4 from iOS 4.4.3 to iOS 6. Before the update, I updated the version of itunes to the latest. Before installing the new iOS 6.0 on the phone, I set the option to password protect the backups. I think it is on the "general" settings page when you connect your iPhone. It is a little low on the page so you might have to scroll down.

     

    Good Luck.

  • by Reem Nassif,

    Reem Nassif Reem Nassif Dec 3, 2012 12:17 AM in response to wsucoug95
    Level 1 (0 points)
    Dec 3, 2012 12:17 AM in response to wsucoug95

    Try using your iphone or ipad passcode (not the apple id password) the one that you were using to unlock your device during the time of your backup if you can remember it :))

  • by LA-Lawyer,

    LA-Lawyer LA-Lawyer Dec 17, 2012 11:53 AM in response to wsucoug95
    Level 1 (0 points)
    Dec 17, 2012 11:53 AM in response to wsucoug95

    Dear wsucoug95:  I just told my BF if I knew who and where you are, I would certainly shake your hand and buy you a drink (or five!)  I called the "genii" telephone support because my 3-week old iPhone 5 has WiFi connectivity issues.  They have a laundry list of boiler-plate procedures to offer as "fixes" for callers; after exhausting a few procedures, Mike suggested System Restore, which I have never done on this 3 week old iPhone.  When I started the "backup" portion of System Restore, Mike had been disconnected and iTunes asked me for a backup password.  Like you, I tried every conceivable password I have ever used with this iPhone and I even used several from the older iPhone.  NOTHING!  Several hours and several more "genii" later, Ian passed me off to "Senior Analyst" Elaine who insisted the problem was unresolvable and that I was the only one to whom this situation had ever happened!  I had been reading the Apple Community "boards" most of the morning and knew she was not telling the truth.  She actually started crying when I told her she should check "the boards" more often and that it is a very common problem probably caused by her own company.  I insisted she fix the problem; I was so angry, I threatened to start a class action.  Then, I saw YOUR suggestion and decided to try it.  Luckily, during the process, I lost the stammering and "boo-hooing" Senior Analyst and put on my thinking cap.  Do you know the darned thing reverted back to the VERY FIRST PASSWORD ever used on my Apple ID, perhaps a decade ago?  Anyway, THANK YOU SO MUCH !!!  You rock!  If I had seen your solution earlier, I would not have had such a trying experience.  However, it is VERY DISTURBING that automatic "encryption codes" are being mysteriously placed on our new phones without our permission.  This is starting to bleed out unbecoming Orwellian shades of Big Brother.

  • by RichyB2012,

    RichyB2012 RichyB2012 Dec 25, 2012 1:44 PM in response to wsucoug95
    Level 1 (0 points)
    Dec 25, 2012 1:44 PM in response to wsucoug95

    Bought the wife a new iPad for christmas and hey presto. Same problem when I tried to restore her iPhone stuff to the iPad.

    We've never setup these encrypted passwords. After trolling through the internet for a fix, here's what worked for me.

    On her iPhone backup i typed her iPhone name. IE Julie iPhone. I typed Julie. Great it worked.

     

    However, I decided to check my own iPhone. And it had the same encrypted backup problem. I tried typing in my iPhone name but it didn't work. When i typed in the PC logon password it did work.

     

    I know apple will never admit to it. Its clearly a big bug in the system. I wish you all the best of luck and hopefully what i've done will help you

  • by Greebojoe,

    Greebojoe Greebojoe Dec 26, 2012 1:05 PM in response to wsucoug95
    Level 1 (0 points)
    Dec 26, 2012 1:05 PM in response to wsucoug95

    it really is time that APPLE, yes the company responsible for all this , actually reads their own message boards, talks to its customers, stops lying and fixes its own problems it burdens us with.

     

    I have had this problem for 2 hours now, finally fixed, it was an old password i used to use, not that id set it on my backups,,except it was in CAPITOLS , so if any of you are trying old passwords, give it a try with your CAPS LOCK on.

     

    SO Pi55ed off with apple lately, it really is high time that their shortcomings are more heard by the rest of the public.

     

    After being an UBER LOYAL apple fan for over 12 years, and having spent thousands and thousands on hardware and software.. i am seriously thinking about changing to Linux and Android.

     

    btw, check out in the news how apple treated their best ios programmer, Scott Forstall, Shame on you apple.

    Scott you will be missed.

  • by KiltedTim,

    KiltedTim KiltedTim Dec 26, 2012 1:22 PM in response to Greebojoe
    Level 9 (55,588 points)
    Mac OS X
    Dec 26, 2012 1:22 PM in response to Greebojoe

    So you fixed it with an old password... and you're blaming Apple... So you believe Apple magically set the password on your backup to an old password that you used to use...

     

    Right....

  • by Greebojoe,

    Greebojoe Greebojoe Dec 26, 2012 1:32 PM in response to KiltedTim
    Level 1 (0 points)
    Dec 26, 2012 1:32 PM in response to KiltedTim

    a password used YEARS ago, before the iPhone and ios were even an idea, that is the sheer nature of a 'BUG' so before you try and call me and my credibility perhaps you should read the rest of the message board and SEE whats been happening, i DO computer programming, so wherever iTunes picked it up from was NOT something i entered, at best it was used as a password for iTunes store years ago, SO YEAH, TIM, RIGHT actually!

  • by KiltedTim,

    KiltedTim KiltedTim Dec 26, 2012 1:36 PM in response to Greebojoe
    Level 9 (55,588 points)
    Mac OS X
    Dec 26, 2012 1:36 PM in response to Greebojoe

    Go ahead... keep believing that.  You're just like the users I have to deal with on a daily basis that swear up and down they didn't change their password and they are typing it exactly the same as they always have, day after day, and insist that my network has magically changed their password, or who don't understand why it works for me when I have them tell me what their password is... type it in... and GUESS WHAT?! It works!

  • by Greebojoe,

    Greebojoe Greebojoe Dec 26, 2012 1:44 PM in response to KiltedTim
    Level 1 (0 points)
    Dec 26, 2012 1:44 PM in response to KiltedTim

    if you knew how a database worked and is queried you should know how possible it is to reference the WRONG part of something simple as an array even, not only did the other users NOT tick the encrypt box, they had not entered any password. a bug in iTunes has caused this.

     

    one day you will be humbled and realise that NO,  you are not always right like so many people think they are.

     

    Im just disappointed that i dont get to see the huge mess of things you make on the day you learn that lesson...

     

    GOOD LUCK

  • by typewriter_on_LSD,

    typewriter_on_LSD typewriter_on_LSD Dec 26, 2012 3:22 PM in response to KiltedTim
    Level 1 (0 points)
    Dec 26, 2012 3:22 PM in response to KiltedTim

    Right, because 13 pages worth of people typed in their password wrong and don't know what they're talking about. . .

     

    Oh wait!  None of these people even put in a password!  :O they must have all hit their heads and gotten amnesia and forgot they did, because one person think it's *completely* impossible for a machine to randomly put in a password.

     

    Mine was my Facebook password (which I didn't set, for the record, since I didn't know it because my friend changed it.  Did it read my friend's mind and magically put it in for me?)

     

    So don't tell us we're being "bad customers" and try to make it our fault  -____-

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