planningduo

Q: Upgrade Question

I have a 2-year old MacBook Pro that's running OS X 10.6.8.  I bought the Mountain Lion app and now it's icon shows in my dock, but with the words "OS X Mountain Lion - Paused".  How do I get it to install?

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Dec 26, 2012 8:35 AM

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Q: Upgrade Question

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  • by Eric Root,

    Eric Root Eric Root Dec 26, 2012 1:50 PM in response to planningduo
    Level 9 (73,708 points)
    iTunes
    Dec 26, 2012 1:50 PM in response to planningduo

    There should be a button or something resume. You may have to go to the install application directly to locate it.

  • by Radiation Mac,

    Radiation Mac Radiation Mac Dec 26, 2012 2:09 PM in response to planningduo
    Level 5 (4,656 points)
    Safari
    Dec 26, 2012 2:09 PM in response to planningduo

    Go to your Applications folder and click on the application "Install OS X Mountain Lion.app".  This is the application that actually installs Mountain Lion, and so you can start it again, if it Paused.

  • by planningduo,

    planningduo planningduo Dec 26, 2012 6:53 PM in response to Radiation Mac
    Level 1 (0 points)
    Dec 26, 2012 6:53 PM in response to Radiation Mac

    Thanks for the suggestions.  There's not a resume button and, in my Applications folder, there's no "Install OS X Mountain Lion.app".  Is it possible I need to upgrade to Snow Leopard before I can progress to Mountain Lion?

  • by Csound1,

    Csound1 Csound1 Dec 26, 2012 7:11 PM in response to planningduo
    Level 9 (51,316 points)
    Desktops
    Dec 26, 2012 7:11 PM in response to planningduo

    planningduo wrote:

     

    Thanks for the suggestions.  There's not a resume button and, in my Applications folder, there's no "Install OS X Mountain Lion.app".  Is it possible I need to upgrade to Snow Leopard before I can progress to Mountain Lion?

    OSX 10.6.8 is the most current version of Snow Leopard.

  • by Eric Root,

    Eric Root Eric Root Dec 27, 2012 8:57 AM in response to planningduo
    Level 9 (73,708 points)
    iTunes
    Dec 27, 2012 8:57 AM in response to planningduo

    As Csound1 typed, you have the most current version of Snow Leopard and you should be able to upgrade to Mountain Lion. Try downloading Mountain Lion again and then try reinstalling.

     

    Below are the requirements to run Mountain Lion:

     

    http://support.apple.com/kb/HT4132,%20http://support.apple.com/kb/SP654

     

    The link may not load immediately. It appears Apple's servers are on a coffee break.

  • by planningduo,

    planningduo planningduo Dec 27, 2012 9:47 AM in response to planningduo
    Level 1 (0 points)
    Dec 27, 2012 9:47 AM in response to planningduo

    OK, will give that a try.  And if I still can't manage it . . . next stop, Genius Bar!  Thanks again for helping.

  • by Eric Root,

    Eric Root Eric Root Dec 27, 2012 9:57 AM in response to planningduo
    Level 9 (73,708 points)
    iTunes
    Dec 27, 2012 9:57 AM in response to planningduo

    If you have an external drive, you might want to consider copying the installer to the external drive before you attempt the upgrade. If something goes bad again, you can save the time of downloading the installer again. Once you make the upgrade, you can delete it from the external drive.

     

    Two other thoughts before attempting to reinstall - do a backup and run Disk Utility/Repair Permissions. Repeat until it shows no repairs were made. Clearing the log in between runs can make the process less confusing.