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215 Views 7 Replies Latest reply: Dec 27, 2012 9:57 AM by Eric Root RSS
planningduo Calculating status...
Currently Being Moderated
Dec 26, 2012 8:35 AM

I have a 2-year old MacBook Pro that's running OS X 10.6.8.  I bought the Mountain Lion app and now it's icon shows in my dock, but with the words "OS X Mountain Lion - Paused".  How do I get it to install?

MacBook Pro, OS X Mountain Lion (10.8.2)
  • Eric Root Level 6 Level 6 (13,850 points)
    Currently Being Moderated
    Dec 26, 2012 1:50 PM (in response to planningduo)

    There should be a button or something resume. You may have to go to the install application directly to locate it.

  • Radiation Mac Level 5 Level 5 (4,630 points)
    Currently Being Moderated
    Dec 26, 2012 2:09 PM (in response to planningduo)

    Go to your Applications folder and click on the application "Install OS X Mountain Lion.app".  This is the application that actually installs Mountain Lion, and so you can start it again, if it Paused.

  • Csound1 Level 7 Level 7 (32,330 points)
    Currently Being Moderated
    Dec 26, 2012 7:11 PM (in response to planningduo)

    planningduo wrote:

     

    Thanks for the suggestions.  There's not a resume button and, in my Applications folder, there's no "Install OS X Mountain Lion.app".  Is it possible I need to upgrade to Snow Leopard before I can progress to Mountain Lion?

    OSX 10.6.8 is the most current version of Snow Leopard.

  • Eric Root Level 6 Level 6 (13,850 points)
    Currently Being Moderated
    Dec 27, 2012 8:57 AM (in response to planningduo)

    As Csound1 typed, you have the most current version of Snow Leopard and you should be able to upgrade to Mountain Lion. Try downloading Mountain Lion again and then try reinstalling.

     

    Below are the requirements to run Mountain Lion:

     

    http://support.apple.com/kb/HT4132,%20http://support.apple.com/kb/SP654

     

    The link may not load immediately. It appears Apple's servers are on a coffee break.

  • Eric Root Level 6 Level 6 (13,850 points)
    Currently Being Moderated
    Dec 27, 2012 9:57 AM (in response to planningduo)

    If you have an external drive, you might want to consider copying the installer to the external drive before you attempt the upgrade. If something goes bad again, you can save the time of downloading the installer again. Once you make the upgrade, you can delete it from the external drive.

     

    Two other thoughts before attempting to reinstall - do a backup and run Disk Utility/Repair Permissions. Repeat until it shows no repairs were made. Clearing the log in between runs can make the process less confusing.

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