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Apple TV Movie icon disappeared from Menu

9829 Views 54 Replies Latest reply: May 23, 2013 3:26 PM by EberhardHofer RSS
  • julesnewtoMac Level 4 Level 4 (1,240 points)
    Currently Being Moderated
    Dec 27, 2012 9:10 AM (in response to DTPenman)

    Have now got TV shows  back here but still no movies.

  • DTPenman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 9:28 AM (in response to julesnewtoMac)

    My Movies icon came back without a reboot of the ATV - and has been working fine for the last hour.

    Although I didnt have the TV Shows icon...

     

    Just rebooted my ATV and now the Movies icon has gone - but the TV Shows icon is back - which is frustrating as we were about to rent a film off of iTunes!

     

    Wish I hadnt of rebooted it now!

  • DTPenman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 9:34 AM (in response to DTPenman)

    Although changing the location to United States in "Settings - iTunes Store - Location" brings both icons back and they work absolutely fine.

     

    Changing back to UK just shows the TV Shows icon for me at the moment.

     

    So using the United States location may be a workaround for the time being?

  • janboegh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 9:38 AM (in response to DTPenman)

    My film icon has gone too. I've just fired my second Apple TV up and after about one or two seconds the icon disappeared also on thies device. Not very good, Apple.

    From Denmark

  • Hanan1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 9:40 AM (in response to CAppleA)

    my Movie Icon is not there too , I am in Malaysia it was there few hours ago

  • Hanan1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 9:48 AM (in response to DTPenman)

    I tried changing the location to US I can see the icon and the movies but I can't purchase as the pop up window shows that i have only to purchase from I tunes store Malaysia

  • DTPenman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 10:08 AM (in response to Hanan1)

    Yeah I'm getting that now as well.

    Earlier it was showing me my purchased films and rentals and was letting me play them when using US.

    However now they arent showing at all under US and I cant purchase anything either.

    Set it back to UK and still no Movies.

     

    However my other ATV has just done a software update and after resetting it does have movies on it (no TV Shows though).

     

    So i'm going to bite the bullet and do a factory restore on my ATV in the off chance that this gets movies back (not holding up much hope though).

     

    Havent been able to get hold of Apple Tech support yet - so still not sure if they are aware of this problem or working on it... I would hope they are - but their system status page still shows everything as being ok: http://www.apple.com/uk/support/systemstatus/

     

    I havent yet seen any posts from anyone else yet stating that they've spoken to Apple about this... Is anyone logging this problem with their Tech Support?

  • DTPenman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 10:27 AM (in response to CAppleA)

    Thanks CAppleA...

     

    Nice of Apple to let their users know that they have decided to do an update to their systems - at what would probably be one of their busiest times of the year in terms of people using it!

     

    Well my ATV is right in the middle of a restore at the moment - but if your experiance is anything to go by then it sounds like that's not going to make a difference - just cause me pain in having to set up all my accounts again!

  • Alley_Cat Level 6 Level 6 (16,625 points)
    Currently Being Moderated
    Dec 27, 2012 10:44 AM (in response to DTPenman)

    DTPenman wrote:

     

    Nice of Apple to let their users know that they have decided to do an update to their systems - at what would probably be one of their busiest times of the year in terms of people using it!

    Yes, bizarre timing when new users of AppleTV will suddenly find their devices unreliable!

     

    Maybe this is not a planned outage but some emergency work they have had to do.

     

    AC

  • julesnewtoMac Level 4 Level 4 (1,240 points)
    Currently Being Moderated
    Dec 27, 2012 10:53 AM (in response to Alley_Cat)

    Got Movies back, but it took away TV Shows!

  • rikejokela Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 11:07 AM (in response to julesnewtoMac)

    The movie icon is still missing in Finland

  • WillGilbert Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 27, 2012 11:38 AM (in response to Alley_Cat)

    I suspect that it's work of an emergency nature, and not planned.  As you say, that would be bizarre!

  • DTPenman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2012 11:50 AM (in response to CAppleA)

    I just cant believe that Apple havent posted anything relating to this issue or sent out a form of communication to advise of the problem.

     

    Working in IT myself, I know that sometimes when a critical problem arises, you dont have time to advise users of what the issue is - as resolving it is the priority.

     

    However if the problem lasts a while (as this one has.... at least 8 hours!) then at the very least you should put something on a website/twitter account/facebook ... anywhere - just to let people know.

     

    I bet their tech support are being inundated with calles do to thiss simple lack of communication!

  • Tim Ashley Level 1 Level 1 (15 points)
    Currently Being Moderated
    Dec 27, 2012 12:17 PM (in response to CAppleA)

    Well Apple, this is truly pathetic - you create an unnanounced problem on one of the top TV watching days of the year, its symptoms appear (as is so often the case now that Apple is the New Microsoft) to be the user's fault, you have no way of giving network status reports on the device, you keep hush hush about it online, and the rest of use are stuck with paied for content we can't watch and a feeling that. aside from being totally in the dark, it is somehow our own fault. And doubtless you will redact this post. Before you do so, think about who you now are, who you used to be, and whether tht change is for the better?

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