9 Replies Latest reply: Dec 27, 2012 2:38 PM by Girion
Girion Level 1 Level 1 (0 points)

The Apple shop upgraded the RAM in my 2012 Mac Mini from 4GB to 8GB but the 8GB RAM is 1333 Mhz whereas I assume the 4GB was 1600 Mhz as advertised. Was I not shortchanged?


Mac mini, OS X Mountain Lion (10.8.2), MacMini 2012 Core i7 2.3 Ghz
  • 1. Re: Apple shop upgrade.
    John Hammer1 Level 4 Level 4 (2,805 points)

    Go back to "the Apple shop" and insist they give you RAM that's up to spec. Then never shop there again. The slower RAM will not work dependably, besides just being slower and cheaper.

     

    If by "the Apple shop" you mean Apple itself, I'll be shocked to hear it.

  • 2. Re: Apple shop upgrade.
    Girion Level 1 Level 1 (0 points)

    I do mean Apple - the Apple shop in Belfast. I have checked the invoice and while it states 1333 Mhz, I have apparently been charged what I would have been charged on line for the upgrade. Also I was not specifically told that the RAM would not be the same as that already in the Mac Mini. This does not seem right.

  • 3. Re: Apple shop upgrade.
    John Hammer1 Level 4 Level 4 (2,805 points)

    It is not right. Go back to that Apple Store and insist that they install the properly specced RAM into your Mini. Ask to see the manager if you don't get quick and complete satisfaction. Contact AppleCare by phone if the manager doesn't satisfy you, either.

  • 4. Re: Apple shop upgrade.
    Chamar Level 4 Level 4 (2,035 points)

    Go to http://www.crucial.com/ download and run the System Scanner to verify what memory is actually installed in case there is an error on your invoice.  If it confirms the wrong memory is installed take your Mac Min back to the Apple store and complain.

  • 5. Re: Apple shop upgrade.
    Girion Level 1 Level 1 (0 points)

    The "About this MAC" info states it is 1333 Mhz but I'll run the Crucial scanner as you suggest. Thanks.

  • 6. Re: Apple shop upgrade.
    Chamar Level 4 Level 4 (2,035 points)

    The Crucial scanner will show you the specification of each memory chip that is installed.

  • 7. Re: Apple shop upgrade.
    Girion Level 1 Level 1 (0 points)

    Regretably the Crucial scanner does not appear to be giving the memory speed and I don't see any obvious means to get it to give me more information, so I would have to go with the system report from my mac.

  • 8. Re: Apple shop upgrade.
    John Hammer1 Level 4 Level 4 (2,805 points)

    You can shut down your Mini, disconnect the power and all the other cables, open up the back (trivially easy to do) and look at the RAM cards directly. I don't see the point in bothering, though, since About This Mac indicates that at least one of the cards is not up to spec.

  • 9. Re: Apple shop upgrade.
    Girion Level 1 Level 1 (0 points)

    Thanks everyone for your helpful advice. I think I have enough to go on and will obviously go back to the Apple shop to see what they have to say. I think they have sold me an earlier Mac upgrade package which they should not have done.