3 Replies Latest reply: Jun 6, 2013 8:21 PM by Tusnelda
CitygalSF Level 1 Level 1 (0 points)

Using Mail 4.6.  Several of my SMTP accounts are marked as "offline" and the the menu choices for changing accounts to online are greyed out.  This is only interfering with sending mail from a single Gmail account, and I have checked the settings and attempted to change the SMTP server, but it consistently shows up as "offline" no matter what I do.  I am receiving mail from this account and can both receive and send mail from my other Gmail accounts, and all other accounts.

 

Is there some way to change the status of the SMTP settings to "online"?  Deleting and re-entering them has not worked.  Under the Mailbox menu "Take All Accounts Online" is greyed out and the only options shown with Online Status are to take accounts Offline; the accounts that are offline are not shown at all with any option to take them online.  Any ideas about why this is happening?


Powerbook G4 Titanium, Mac OS X (10.4.11), 667 MHz PowerPC , 512 MB SDRAM
  • 1. Re: SMTP accounts offline.  Can not get them online!
    BDAqua Level 10 Level 10 (116,465 points)

    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?

     

    Then click the Show Details button & Check again.

     

    Can you sign into that account with a Browser & use WebMail with the same info?

  • 2. Re: SMTP accounts offline.  Can not get them online!
    alloceki Level 1 Level 1 (10 points)

    I have the same issue and I checked with Connection Doctor. In my case it says that Mail couldn't login to this SMTP server which is surprising because I didn't change the password. I re-entered it and saved but then what? The account is still marked offline

     

    Thanks!

  • 3. Re: SMTP accounts offline.  Can not get them online!
    Tusnelda Level 1 Level 1 (0 points)

    I am using a MIFI (ATT) as we live in the country and cannot get any other providers. On the same machine with  a different user, there is no problem. There is no "offline" and the server is iCloud (iCloud). But on this user, setting up everything the same, it will keep "offline',although the Clonnection Doctor says that mail is connected to the Internet. But it doesn't work!! Any other information? Thanks for any help.