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Dead Pixel Replacement from Apple Store, even if purchased from AT&T?

302 Views 4 Replies Latest reply: Dec 29, 2012 8:59 AM by jneditch RSS
jneditch Calculating status...
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Dec 29, 2012 1:30 AM

I received an iPhone 5 for Christmas and today I noticed one dead pixel near the top/middle of the screen. It is hardly noticeable if you are glancing at the phone, but now that I know it is there, my eye automatically goes to it. I take very good care of my devices and hate when they get a scratch, so this is really irritating me!


My sister bought the phone from AT&T, but I was curious if Apple would replace the phone at a store? I called them today and it seems like they will replace it for me, but I am worried once I meet with a "genius" tomorrow they will tell me something different.


Anyone else ever have this issue and have it resolved without any headaches?


I think the worst part is that my nearest Apple store is in a mall. Not looking forward to it!


Also, should I bring everything that came with the phone (Headset, USB, Wal Adapter), or just the phone?



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