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New computer - contacts lost

240 Views 3 Replies Latest reply: Dec 29, 2012 9:59 AM by Ingo2711 RSS
edo_LT Calculating status...
Currently Being Moderated
Dec 29, 2012 9:01 AM

Hi,

 

I got a new laptop today.

An IT guy at work came, connecter external HDD, copied iTunes library from my old laptop, then trasfered everything to my new laptop.

I connected my iPhone 5 (iOs 6.01) to the new laptop, iTunes program started automatically, everything sync'ed automatically. Everything is fine, I can see all my purchases and apps, photos, but my contacts are gone in iPhone! Zero contacts and I had over 250. I tried restoring iPhone, but it didn't help.

 

What should I do? I do need my contacts...

 

Thank you in advance.


Regards

edo

iPhone 5
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Dec 29, 2012 9:15 AM (in response to edo_LT)

    Syncing to an empty address book will erase your contacts on the phone, especially if you connect to a new computer. You'll have to restore your phone from a backup from the time before you switched the PC.

    More info mentioned in this user tip here:

    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Dec 29, 2012 9:59 AM (in response to edo_LT)

    Contact info is part of the backup, see if you can replace the backup folder on your new computer.

    The location of the backup folder is mentioned here:

    The folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.

    iTunes places the backup files in the following places:

    • Mac: ~/Library/Application Support/MobileSync/Backup/
    • Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
      Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and clickOK.
    • Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
      Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press theReturn key.

    copied from iTunes: About iOS backups

     

    You could try to copy that whole folder to your new computer and replace the existing one. After that check if the backup shows up in iTunes/Edit/Preferences/Devices. If yes, use it to restore from and all your info should be back on your phone.

    For information about how to create and restore from a backup, see iOS: How to back up.

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