Skip navigation

New computer - contacts lost

240 Views 3 Replies Latest reply: Dec 29, 2012 9:59 AM by Ingo2711 RSS
edo_LT Calculating status...
Currently Being Moderated
Dec 29, 2012 9:01 AM



I got a new laptop today.

An IT guy at work came, connecter external HDD, copied iTunes library from my old laptop, then trasfered everything to my new laptop.

I connected my iPhone 5 (iOs 6.01) to the new laptop, iTunes program started automatically, everything sync'ed automatically. Everything is fine, I can see all my purchases and apps, photos, but my contacts are gone in iPhone! Zero contacts and I had over 250. I tried restoring iPhone, but it didn't help.


What should I do? I do need my contacts...


Thank you in advance.



iPhone 5
  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Dec 29, 2012 9:15 AM (in response to edo_LT)

    Syncing to an empty address book will erase your contacts on the phone, especially if you connect to a new computer. You'll have to restore your phone from a backup from the time before you switched the PC.

    More info mentioned in this user tip here:

    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • Ingo2711 Level 6 Level 6 (16,815 points)
    Currently Being Moderated
    Dec 29, 2012 9:59 AM (in response to edo_LT)

    Contact info is part of the backup, see if you can replace the backup folder on your new computer.

    The location of the backup folder is mentioned here:

    The folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.

    iTunes places the backup files in the following places:

    • Mac: ~/Library/Application Support/MobileSync/Backup/
    • Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
      Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and clickOK.
    • Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
      Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press theReturn key.

    copied from iTunes: About iOS backups


    You could try to copy that whole folder to your new computer and replace the existing one. After that check if the backup shows up in iTunes/Edit/Preferences/Devices. If yes, use it to restore from and all your info should be back on your phone.

    For information about how to create and restore from a backup, see iOS: How to back up.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.