Currently Being ModeratedDec 29, 2012 11:16 AM (in response to arturofromjal)
1st make sure your preferences in iTunes Advanced tab, is pointing to the correct folder
2nd, if its the correct folder, is it pointing to your computer's hard drive, or external hard drive? If pointing to external hard drive, make sure the hard drive is dedicated to the iTunes, and not a subfolder.
I had a similar problem, and I went for hours with iTunes store help who were stumped, and sent me on a wild goose chase to my disk utility to repair disk (I have a Mac, but its similar to defragging on a PC). The simple act of moving everything off my external drive except iTunes, and not having any subfolders, and resetting it that way in my Preferences, solved the problem. I guess iTunes recognizes subfolders when you move your files in the new iTunes, but iCloud doesn't recognize a subfolder for downloading purchased items.
Since your question is about iphone syncing, I can't be sure my problem is the same one, but thought I'd offer in case it helps. I noticed others with my problems that I wanted to respond to, but they were archived. At least the info is here in case someone looking for what I found out, since iTunes Store personnel weren't helpful
Currently Being ModeratedDec 30, 2012 9:22 AM (in response to AChar)
Thanks a lot this did HELP!!
Sorry that iTunes personal is that unhelpful and that you had to go through that pain!
Happy New 2013