mgroovin
Level 1 (0 points)

Q: AppleMobileDeviceService.exe floors CPU and won't sync iPhone 4 with iTunes 10.4 and XP

I just updated iTunes to 10.4.1.10.  After the upgrade, the AppleMobileDeviceService.exe runs one of the two cores at 100%, resulting in 50% CPU utilization.

 

When I connect my iPhone 4 (4.3.5) the sync starts but hangs on the first backup step.  At that point, both the AppleMobileDeviceService.exe and iTunes are flooring the CPU's...  now at 100%.

 

I've reintalled iTunes without luck.  I've also re-booted the phone, which has solved sync issues in the past, with no luck.

 

I can see others having issues like this, but I haven't seen a resolution yet.

 

 

Thanks!

iPhone 4, Windows XP Pro

Posted on Aug 24, 2011 12:36 PM

by bigdig2001,Solvedanswer
bigdig2001 bigdig2001
Level 1 (10 points)
A:

Hi folks,

 

had exactly the same problem. Could fix it by following "exactly" the uninstall at Apple Support. http://support.apple.com/kb/ht1925

 

Even the remove of uninstalled files and restart was important.

 

Then I downloaded the latest iTunes from Apple http://www.apple.com/itunes/download/ and completed the new installation.

 

Hope that helps you all to fix it.

Posted on Aug 29, 2011 3:48 AM

Close
mgroovin

Q: AppleMobileDeviceService.exe floors CPU and won't sync iPhone 4 with iTunes 10.4 and XP

  • All replies
  • Helpful answers

first Previous Page 5 of 5

  • by johannesbelsebubb,

    johannesbelsebubb johannesbelsebubb Nov 8, 2011 6:43 AM in response to baob
    Level 1 (0 points)
    Nov 8, 2011 6:43 AM in response to baob

    baob, Is your scenario that you had a good backup of your 10.4 library and you reinstalled 10.4 itunes and then imported your 10.4 library? Which is what I think you're saying. In which case I can see why this would work. This is what I finally (kind of) did, but clearly as I didn't have a 10.4 backup I had to install 10.4 and create a clean library.

     

    The initial advice from Apple was simply to deinstall 10.5 iTunes and then reinstall 10.5 again. This had no positive effect whatsoever for me and from other posts none for many others. Betteroff sitting in a corner and poking yourself in the eye with a stick!

  • by baob,

    baob baob Nov 8, 2011 3:03 PM in response to johannesbelsebubb
    Level 1 (4 points)
    iOS Apps
    Nov 8, 2011 3:03 PM in response to johannesbelsebubb

    Sorry, I didn't make it clear ... many issues in one thread.

     

    I had the 99% CPU utilisation problem after upgrading a month or two ago. I fixed it by deleting and re-installing. Now 'Software Update' has again upgraded my installlation and I have the 99% CPU problem again. The 'cure' I applied this time was to change the service from Automatic Start to Manual Start ... I also had to kill the service that took alll the CPU.  That doesn't seem to be a complete cure (something starts the service up), but at least it's now more manageable.

     

    I would like Apple to cure the CPU hog problem. I haven't tried the downgrade as a cure.

  • by Mark11223344,

    Mark11223344 Mark11223344 Nov 26, 2011 2:30 AM in response to secoskyj
    Level 1 (0 points)
    Nov 26, 2011 2:30 AM in response to secoskyj

    I have win XP SP3 and the upgrade to iTunes 10.5.1.4 was causing the 100% cpu issue.

     

    I have tried the full reinstall of itunes using the presecribed uninstallation method, that did not resolve the issue.

     

    Running the command 'netsh winsock reset' in the console as Administrator 'and then a reboot resolved the issue.

     

  • by cahraswarris,

    cahraswarris cahraswarris Nov 27, 2011 4:51 PM in response to starfishrjb
    Level 1 (0 points)
    Nov 27, 2011 4:51 PM in response to starfishrjb

    Amazing..!! Thank you so much, after so much trouble and a less than 5 minute solution.! I can't believe this was so easy.! Everyone please use the 'netsh winsock reset' solution

     

    http://www.thebambers.me.uk/wordpress/?p=316

  • by rogergnaime,

    rogergnaime rogergnaime Dec 26, 2011 2:26 AM in response to bigdig2001
    Level 1 (0 points)
    Dec 26, 2011 2:26 AM in response to bigdig2001

    I followed the instructions here and did them exactly and in order.  The IPAD worked for one round but as soon as I attached my IPhone 4, the software stopped working and I am back to failure.  The ITunes software goes to step 2 of 7 and no further. 

     

    Dissapointed.

  • by CenturioNeto,

    CenturioNeto CenturioNeto Dec 29, 2012 12:21 PM in response to rogergnaime
    Level 1 (0 points)
    Dec 29, 2012 12:21 PM in response to rogergnaime

    All, thanks for the advice but I have found that after applying this fix the issue returns after a while! For anyone that is having similar issues with iTunes I have found a permanent fix!  It fixes this high CPU problem and it also fixes iTunes stalling while backups and syncing!  The fix costs only $1 donation and  it gets to the root of the problem and puts it away for good!  Here’s the link http://for-the-people-online.com    Good Luck!

first Previous Page 5 of 5