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"Other" data (iPhone) - How do I remove this junk?

1186144 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • chpeak Calculating status...



    My above comment, was premature. I did follow the steps of going into iPhone and swipe/deleting the music, plug into iTunes, and before it syncs, I was right, the Other went from 923 MB to 20 something....


    HOWEVAH, I synched, and it popped back to 923MB


    So I have nothing else to add.


    Has anyone gone to an Apple store and asked? What do they say? Restore?

  • Clovey Calculating status...
    Currently Being Moderated
    Dec 27, 2012 8:46 AM (in response to Acqua)

    I tried this, but I still have 4.23 GB of other on my device.

  • Musicespresso Calculating status...

    I've been experiencing problems with "other" lately as well....


    I was at 1.7 GB of other, so I restored my phone and got it down to .48 GB. I deleted every email from both of my accounts and all my text messages and it didn't do anything.


    I finally decided to settle with that little amount. However, when I restored my phone, it wiped all my music. I noticed when I was resyncing my music that the "other" catagory started to rise again....


    I'm not quite sure why this is....

  • Stephen Spark Level 4 Level 4 (2,380 points)

    It is normal to have a moderate amount of space taken up by Other. When you sync your music as well as other media iTunes will take a copy of the artwork and the info in the tags and build a separate data base. This data base is necesary to speed up the time it takes to read this info when required not to mention for the thumbnails needed by the various apps to make things look pretty.


    It has been my experience that depending on the size of your library and storage space on your device that 1-2 even up to 3GBs of Other can be normal. My 64GB iPad has 32GBs of music and 10GBs of video not mention the installed apps. I knew there was an issue that was carried over from when I Restored it from my iPhones backup where my Other was hitting 5GBs. With a fresh setup I made by Restoring it as new the Other is at 2.5GBs which I call normal when comparing to my other devices over the past 5 years.

  • chpeak Level 1 Level 1 (5 points)

    Seems to make sense Stephen. For me anyway, with my 923mb of "other," I'll consider this closed for me. Thanks for the specifics.

  • motherof1 Calculating status...
    Currently Being Moderated
    Dec 29, 2012 10:26 AM (in response to Lexxxa3)

    Oh my gosh! No idea why this worked or how but hallelujah it did! Freed up over 9 GB!! Thank you!

  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Dec 29, 2012 10:34 AM (in response to motherof1)

    Now see if your music still plays correctly. Most people who have used this "fix" have discovered that their music no longer plays properly on their iPhone.

  • zania22 Calculating status...

    The advice to remove Music data from Settings worked for me. I had 1GB of other data that disappeared. My music is all there and works. Also the iphone music settings is reading the correct data for music again.


    The proof is in the pudding.


    A restore never worked for me.


    1GB is costly when you have a 16GB iPhone.

  • motherof1 Level 1 Level 1 (0 points)

    Well sheeeeet. Do I need to resync or restore? Fml. Why can't Apple fix this?

  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Dec 29, 2012 12:32 PM (in response to motherof1)

    You need to unsync the music from your phone, then sync it again.

  • motherof1 Level 1 Level 1 (0 points)

    Lawrence, have you been able to get rid of the other space? I have done a full back up 3 times and the 3rd time it finally shrunk down to about a gig but it took all night of restoring, deleting, etc.

  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Dec 29, 2012 3:44 PM (in response to motherof1)

    Mine is about 2 GB. Remember that "Other" is REAL DATA. If you get rid of it you are losing information. Sometimes it includes corrupted files, but then it usually goes to 5 to 10 GB.  Data included in "Other" is email, messages, MMP sent and received, all app data (scores, news stories, weather, stocks, Facebook images and text), album art, your music index, etc., as well as operating system data (all of those Settings you see in the Settings app).

  • motherof1 Level 1 Level 1 (0 points)

    Yeah it's some corrupt files; it's 9GB of "other". I can handle the 2GB but 9 is far too much. Thanks Lawrence

  • defjamblaster Calculating status...

    i have no new info to add, just expressing my disappointment that this seems to be the only way to solve this. i dont want to have to redo anything on my iphone as a result of fixing an issue apple should address. they need to make it where its part of itunes to delete/reduce the "other" data so you dont have to set up your phone as a new phone. i'd expect needing a workaround from some prepaid throwaway phone, not ios6. also, i used the diskaid and it didnt help me to delete the music folders from there.

  • gringofeo Calculating status...
    Currently Being Moderated
    Dec 30, 2012 1:03 PM (in response to motherof1)

    I recommend first deleting group messages which likely have videos and photos.


    The two most frequently messaged contacts and a single set of group messages, once deleted, dropped the "other" from 5.4 to 3.3GB (with many more yet to me deleted)


    Every time an additional person is added or excluded from a group message a new series of texts is created. Videos and photos are then "hidden" until you "load earlier messages."

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