7 Replies Latest reply: Dec 29, 2012 1:08 PM by pukoh
vienna1791 Level 1 Level 1 (0 points)

I struggle to put my iPhone 5 to sleep with the power button. It seems that I have to press it real hard to get it to respond. Any suggestions? Is there an app that I could use in lieu of the power button?


iPhone 5, iOS 6.0.2
  • 1. Re: How do i fix my iphone 5 broken power button
    brad805 Level 5 Level 5 (7,290 points)

    Virtual Lock Button, tap Settings App > General > Accessibility > Assistive Touch > ON > tap new small white screen button > Device > Lock. This can even be used to turn iPhone OFF. To turn ON connect iPhone to power ie charger or USB port of computer. Since iPhone 5 has full Warranty make arrangements and take to Apple for resolution.

  • 2. Re: How do i fix my iphone 5 broken power button
    pukoh Level 1 Level 1 (0 points)

    this happened to me after the update to 6.0.2

     

    seems stupid that we need a software button to do something we have a physical button for.

    You think with all their money apple could afford to test their software before releasing it.

  • 3. Re: How do i fix my iphone 5 broken power button
    diesel vdub Level 7 Level 7 (21,935 points)

    pukoh wrote:

     

    seems stupid that we need a software button to do something we have a physical button for.

    You think with all their money apple could afford to test their software before releasing it.

    Seems stupid that a user would be whining about an issue on a "new" device that is fully covered under warranty instead of taking it to the manufacturer for evaluation and possible replacement.

     

    I'm going to take a wild guess that you also cannot be bothered to try basic troubleshooting from the User's Guide which is reset, restart, restore (first from backup then as new).

  • 4. Re: How do i fix my iphone 5 broken power button
    vienna1791 Level 1 Level 1 (0 points)

    I know your message was intended for pukoh, but I live 300 miles away from the nearest Apple store and the only way for me to get a repair for any issue is to mail my device off to Apple - NOT GONNA HAPPEN! I bought the device online from apple.com. There are no Apple authorized repair shops in my area - I checked. I depend heavily on my device and cannot be weeks without it for a simple button issue. Your condesending attitude reveals that you can't think past your own situation. If I had immediate access to an Apple store I would take it in, but I don't. So, I have to settle for a "accessibility" fix for now.

  • 5. Re: How do i fix my iphone 5 broken power button
    diesel vdub Level 7 Level 7 (21,935 points)

    So you do not want a fully functional device.

     

    FYI, Apple provides an option to have a replacement device shipped to you prior to you shipped the damaged device for situations such as yours.

     

    And frankly, 300 miles isn't that far... it's only a few hours drive.

  • 6. Re: How do i fix my iphone 5 broken power button
    vienna1791 Level 1 Level 1 (0 points)

    The drive is about 4 1/2 hours - that's 9 hours round trip. For a button issue? That's silly! And they will not provide a replacement device. I spoke with an Apple care rep. So, about $280.00 in gas plus other expenditures including my time or live with the accessibility fix? Hmmm. I could always pay the $100.00 deductible for my insurance - but why? I'd love a fully functional device. But you would expect that when I'm paying hundreds for a quality device in the first place that Apple would make their devices a little more durable - I just bought the cell. Im not about to pay more in time, effort and money than I already have. It's a bad suggestion when you do the math!

  • 7. Re: How do i fix my iphone 5 broken power button
    pukoh Level 1 Level 1 (0 points)

    Real helpful.