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ipad 2 is frozen at the apple icon

127 Views 2 Replies Latest reply: Dec 29, 2012 3:01 PM by Diavonex RSS
Joann1965 Calculating status...
Currently Being Moderated
Dec 29, 2012 2:29 PM

My ipad 2 is frozen at the apple icon and holding the home and on/off button doesn't make a difference. Suggestions?

iPad 2
  • Diavonex Level 9 Level 9 (58,515 points)
    Currently Being Moderated
    Dec 29, 2012 3:00 PM (in response to Joann1965)

    Try a reset:

     

     

    Hold the Sleep and Home button down for about 10 second until you see the Apple logo.

  • Diavonex Level 9 Level 9 (58,515 points)
    Currently Being Moderated
    Dec 29, 2012 3:01 PM (in response to Joann1965)

    If the reset doesn't work, force your iPad into Recovery Mode

     

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

     

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

     

     

    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

     

     

    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

     

    Note: Data will be lost.

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