Skip navigation

HT1920: Recovering a forgotten iTunes Store account name

Learn about Recovering a forgotten iTunes Store account name

HT1920 I have forgoten my security answers

734 Views 1 Reply Latest reply: Dec 30, 2012 5:08 AM by King_Penguin RSS
fireduck798 Calculating status...
Currently Being Moderated
Dec 30, 2012 3:14 AM

Hi my son has his own itunes account. I bought him a gift voucher for christmas, we have put it to his account, but because it id the first time he has used it for purchases it has asked for security answers, he can not remember what he put in when account was set up. Is there any way round this as it looks like he has lost the voucher.

Thanks from a Dad getting moaned at by a teenager stressed out

iPod touch
  • King_Penguin Level 10 Level 10 (92,505 points)
    Currently Being Moderated
    Dec 30, 2012 5:08 AM (in response to fireduck798)

    If he has a rescue email address (which is not the same thing as an alternate email address) set up on his account then he can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into his account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If he doesn't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.