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why are contacts incomplete when synced to iCloud

520 Views 9 Replies Latest reply: Dec 30, 2012 10:45 PM by markwmsn RSS
jmariewh Calculating status...
Currently Being Moderated
Dec 29, 2012 10:55 AM

why are contacts incomplete when synced to iCloud?

Mac Pro, Mac OS X (10.7.5)
  • markwmsn Level 4 Level 4 (3,945 points)
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    Dec 29, 2012 1:17 PM (in response to jmariewh)

    When you say "contacts are incomplete," do you mean that some of the contacts are missing entirely, or that some fields are missing from inside some or all of the contacts?

     

    Also, have the MBP and iPhone contacts ever been synced some other way, such as through iTunes?

  • markwmsn Level 4 Level 4 (3,945 points)
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    Dec 29, 2012 5:08 PM (in response to jmariewh)

    By any chance, are the contacts in question stored under "On My Mac" instead of an iCloud account?

  • markwmsn Level 4 Level 4 (3,945 points)
    Currently Being Moderated
    Dec 30, 2012 9:37 AM (in response to jmariewh)

    Is the iPad Mini syncing through iCloud or iTunes? Are the same contacts missing at icloud.com and on the iPad Mini?

  • markwmsn Level 4 Level 4 (3,945 points)
    Currently Being Moderated
    Dec 30, 2012 10:45 PM (in response to jmariewh)

    Before you go any further, make sure you have a good backup copy (or two) of your contacts on the MacBook Pro, just in case they get trashed by accident.

     

    I would suggest switching to only iCloud contact syncing or only iTunes contact syncing. If you pick iCloud, the first thing you have to get working is sync between your MBP and icloud.com; if that's not working, you'll never get the right contacts synced through iCloud out to your iPhone and iPad.

     

    You said that the unsynced contacts are not (all) on "On My Mac." Can you see any other pattern (age, content, location, whatever) to which contacts sync and which don't?

     

    If you delete and re-add one of the unsynced contacts, does it start syncing?

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