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disc burner software not found

3029 Views 19 Replies Latest reply: Feb 15, 2014 2:12 PM by Margthecar RSS
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maleficent80 Calculating status...
Currently Being Moderated
Dec 30, 2012 12:03 PM

After downloading the newest iTunes my drive won't recognize audio cds or burn any discs. I have looked at numerous articles and done troubleshooting. Even the diagnostics test wouldnt work because the drive wasn't detected. Help!!

iOS 6.0.2
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 30, 2012 12:58 PM (in response to maleficent80)

    What drive letter do you currently have the optical drive mapped to?

  • Allan Eckert Level 8 Level 8 (39,385 points)
    Currently Being Moderated
    Dec 30, 2012 2:16 PM (in response to maleficent80)

    Don't expect much help with that kind of an answer for clarification about your problem.

     

    Allan

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 30, 2012 2:18 PM (in response to maleficent80)

    Check in Computer (or My Computer if you're using XP). What drive letter is showing up for the troublesome optical drive in there?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 30, 2012 2:32 PM (in response to maleficent80)

    Okay.

     

    Could you post your diagnostics anyway? (Even though they aren't showing the drive.)

     

    In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • alissacharvey Calculating status...
    Currently Being Moderated
    Jan 25, 2013 10:49 AM (in response to b noir)

    Help!  I just downloaded ituness 11 and now it is telling me the disc driver is not downloaded as I am trying to burn a CD!  HELP!!! So.. I have found the diagnostics:  any assistance you can provide would be appreciated!!

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Sony Corporation VPCEA24FM

    iTunes 11.0.1.12

    QuickTime 7.7.1

    FairPlay 2.2.32

    Apple Application Support 2.3.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.1.3

    Apple Mobile Device Driver 1.63.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 002CB9C0031C6E08

     

     

    Current user is not an administrator.

    The current local date and time is 2013-01-25 11:43:28.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) Graphics Media Accelerator HD

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.0.1.12 (x64) is currently running.

    iTunesHelper 11.0.1.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • kmjerger Calculating status...
    Currently Being Moderated
    Mar 3, 2013 8:46 AM (in response to maleficent80)

    I too am having this problem.  My diagnostics are below.  Can someone please help?  I realy want to be able to burn some CDs!

     

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

    Dell Inc. ME051

    iTunes 11.0.2.26

    QuickTime not available

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 0013B5100B45AA40

     

    Current user is an administrator.

    The current local date and time is 2013-03-03 11:47:16.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is not supported. (16005)

     

    Video Display Information

     

    Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family

    Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    Invalid LowerFilters registry value.

    For more information, click Help.

    iPodService 11.0.2.26 is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • sjscearce Calculating status...
    Currently Being Moderated
    Apr 11, 2013 12:29 PM (in response to b noir)

    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

    Gateway M-6847

    iTunes 11.0.2.26

    QuickTime 7.7.3

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0024BA8808FBB538

     

     

    Current user is not an administrator.

    The current local date and time is 2013-04-11 15:26:08.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 11.0.2.26 is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • talota Calculating status...
    Currently Being Moderated
    Apr 22, 2013 9:37 PM (in response to b noir)

    Could you please help me too! All of sudden it started doing this too. I need to burn a cd for work. Help!   - thanks, Tanya 

     

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Dell Inc. Dell System Inspiron N7110

    iTunes 11.0.2.26

    QuickTime 7.7.2

    FairPlay 2.3.31

    Apple Application Support 2.3.3

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0014B6400A1942F0

    Current user is not an administrator.

    The current local date and time is 2013-04-22 21:30:10.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    Intel Corporation, Intel(R) HD Graphics Family

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.2.26 (x64) is currently running.

    iTunesHelper 11.0.2.26 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • tfrith Calculating status...
    Currently Being Moderated
    Aug 4, 2013 4:00 PM (in response to maleficent80)

    I am getting the same message. I have tried everything to get it to work but no luck

    here is my test.

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    TOSHIBA Satellite L655

    iTunes 11.0.4.4

    QuickTime not available

    FairPlay 2.4.14

    Apple Application Support 2.3.4

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 0041BA8009958800

    Current user is an administrator.

    The current local date and time is 2013-08-04 17:54:04.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    Intel Corporation, Intel(R) HD Graphics

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.0.4.4 (x64) is currently running.

    iTunesHelper 11.0.4.4 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

      

  • Behrnsie23 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 12:15 PM (in response to maleficent80)

     

    Please Help me. Have the same issue.

    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

    Hewlett-Packard HP 2000 Notebook PC

    iTunes 11.1.1.11

    QuickTime not available

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

    iTunes Serial Number 00DCBA280BBE51B0

    Current user is not an administrator.

    The current local date and time is 2013-10-15 15:06:07.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 11.1.1.11 (x64) is currently running.

    iTunesHelper 11.1.1.11 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

      

  • turingtest2 Level 8 Level 8 (43,940 points)
    Currently Being Moderated
    Oct 15, 2013 5:17 PM (in response to Behrnsie23)

    Sadly b noir isn't very active these days. I'm not sure what he was looking out for in the diagnostics, or what his next troubleshooting steps might have been.

     

    tt2

  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Oct 15, 2013 10:20 PM (in response to Behrnsie23)

    QuickTime not available

     

    That's one big problem. There should be a version number for QuickTime, for example my diagnostics say

    ......

    iTunes 10.7.0.21

    QuickTime 7.6.9

    FairPlay 2.2.19

    ......

     

    iTunes absolutely depends on QuickTime for almost everything.

    I suggest getting the standalone QuickTime version and making sure it can install.

    http://www.apple.com/quicktime/download/

     

    Also, there should be a section for the CD/DVD drive if you had that checked off in diagnostics.

    Such as,

    **** CD/DVD Drive Tests ****

    LowerFilters: edited for privacy (1.2.3.4),

    UpperFilters: GEARAspiWDM (2.2.3.0),


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