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Cant Install itunes - airtraffichost.dll error

181 Views 1 Reply Latest reply: Dec 30, 2012 2:53 PM by b noir RSS
TonyAvino Calculating status...
Currently Being Moderated
Dec 30, 2012 1:25 PM

I was bought an Ipod Touch for xmas - needed to upgrade I-Tunes as my old version wouldnt recognise the ipod to sync. Downloaded iTunes 11 - and I cannot install it! I am running Windows Vista.

 

Basically each time I try this I have an error message when it comes to installing Mobile Device support saying I need to verify access to airtraffichost.dll...

 

I have uninstalled my old I-Tunes, and certain files still remain which are stopping me from installing the new version. I cannot seem to delete the old Mobile Device Support. Any ideas as I cant use my Ipod until this works......

 

I have tried using Revo & CC cleaner to delete the remaining apple folders but it keeps denying me from deleting them.

 

Help!

iPod touch, Windows Vista
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Dec 30, 2012 2:53 PM (in response to TonyAvino)

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.

     

    XP instructions in the following document: How to perform disk error checking in Windows XP

    Vista instructions in the following document: Check your hard disk for errors

    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)

     

    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.

     

    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

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