HT203225: If you don't see your entire library after you update iTunes on your Mac or PC

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elson22
Level 1 (0 points)

Q: my itune cannot initiate on my window7 64bit since the first time I downlown and redownload it

my itune still cannot initiate on my window7 64bit since the first time I downloaded and re downloaded again and again

Posted on Dec 30, 2012 3:59 PM

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elson22

Q: my itune cannot initiate on my window7 64bit since the first time I downlown and redownload it

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  • Helpful answers

  • by b noir,

    b noir b noir Dec 30, 2012 4:29 PM in response to elson22
    Level 9 (72,129 points)
    Dec 30, 2012 4:29 PM in response to elson22

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • by elson22,

    elson22 elson22 Dec 31, 2012 6:27 PM in response to b noir
    Level 1 (0 points)
    Dec 31, 2012 6:27 PM in response to b noir

    It had no message at all. It just like nothing happened atall when I clicked itune icon.

  • by b noir,

    b noir b noir Dec 31, 2012 7:46 PM in response to elson22
    Level 9 (72,129 points)
    Dec 31, 2012 7:46 PM in response to elson22

    It had no message at all. It just like nothing happened atall when I clicked itune icon.

     

    Can you check something for me please?

     

    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

     

    Now try to launch iTunes.

     

    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?