HT204406: Get help with iTunes Match

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tvlaberge

Q: iTunes Match Sync keeps restarting before songs are uploaded to cloud.

I've been trying for a few days to complete the iTunes Match process but every time I get to "Step 3" and my songs that are not available in iTunes start to get uploaded into the cloud, the process starts over again.  Any advice?

Posted on Aug 18, 2012 2:23 PM

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Q: iTunes Match Sync keeps restarting before songs are uploaded to cloud.

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  • by rocksr,

    rocksr rocksr Dec 7, 2012 6:09 AM in response to hoeveler
    Level 1 (0 points)
    Dec 7, 2012 6:09 AM in response to hoeveler

    Just adding my voice to this. Keeps restarting the scan at about 85xx of 9447 songs. Never completes. I second the opinion that for some time now, Apple has remained very quiet on this and other issues that have been plaguing users for many months. Been an apple loyalist since mid 1980's, but I think I'm about at the end, for many more reasons than this itunes debacle. Such a shame, too, as my cell provider (T-Mobile) has finally announced that we'll get the iPhone next year.

  • by adarob,

    adarob adarob Dec 10, 2012 10:11 AM in response to tvlaberge
    Level 1 (0 points)
    Dec 10, 2012 10:11 AM in response to tvlaberge

    Same problem on itunes 11.

  • by stab_d,

    stab_d stab_d Dec 17, 2012 6:45 AM in response to adarob
    Level 1 (0 points)
    Dec 17, 2012 6:45 AM in response to adarob

    And the same problem with iTunes 11.0.1

     

    C'mon guys...

  • by steve knight,

    steve knight steve knight Dec 27, 2012 4:24 PM in response to tvlaberge
    Level 1 (0 points)
    Dec 27, 2012 4:24 PM in response to tvlaberge

    it just started on my wifes computer been using match for over a year. nothing has changed with our internet connection or computer.

  • by LeeBug,

    LeeBug LeeBug Dec 30, 2012 7:08 PM in response to tvlaberge
    Level 1 (0 points)
    Dec 30, 2012 7:08 PM in response to tvlaberge

    I too am having the issue where Step 3: stops at "1 of 3036 Items Uploaded" and then it stops.  Also, I would say that 75% of the 3036 songs are in the Apple Store so I shouldn't have to upload them.  Apple, you really need to take the concerns of your customers seriously.  I have paid for a service that is not working as prescripted. You have loyal customers who enjoy your products. Ensure the loyal goes both ways. You are the wealthest company in the world. Pay someone to at least respond to us....frustrating...

    Screen Shot.png

  • by Norcallights,

    Norcallights Norcallights Jan 7, 2013 12:36 PM in response to LeeBug
    Level 1 (0 points)
    Jan 7, 2013 12:36 PM in response to LeeBug

    Same problem here.  I can't find a solution anywhere...

  • by steve knight,

    steve knight steve knight Jan 8, 2013 10:33 PM in response to tvlaberge
    Level 1 (0 points)
    Jan 8, 2013 10:33 PM in response to tvlaberge

    Well I left my wife's mac mini off for a week while she was on vacation. just booted it up and checked it a hour later and match had completeted. No clue why.

  • by Randy Fields,

    Randy Fields Randy Fields Jan 21, 2013 1:42 PM in response to steve knight
    Level 1 (0 points)
    Jan 21, 2013 1:42 PM in response to steve knight

    Same problem here....Bought iTunes match yesterday and 1 song uploads in Step 3 and then it goes back to step 1 again....really frustrating!

  • by stab_d,

    stab_d stab_d Feb 10, 2013 2:17 AM in response to tvlaberge
    Level 1 (0 points)
    Feb 10, 2013 2:17 AM in response to tvlaberge

    Just wanted to say that, four months after buying iTunes Match, it has never worked as promised. It loops immediately after beginning step 3. If I turn iTunes Match on on my devices, I have acces to LESS music. Indeed, I pay 25 euro a year so that I can only listen to half of my music. Thanks Apple.

     

    Apple Support can't help me: "I have passed your problem along to our engineering team for further research, I will keep you updated as they provide further information" - this was two months ago

     

    Has anyone been provided a solution to the iTunes Match loop problem yet?

     

    Thank you.

  • by stab_d,

    stab_d stab_d Feb 20, 2013 4:16 AM in response to tvlaberge
    Level 1 (0 points)
    Feb 20, 2013 4:16 AM in response to tvlaberge

    iTunes 11.0.2: same problem

  • by Phil Marinucci1,

    Phil Marinucci1 Phil Marinucci1 Feb 23, 2013 10:21 PM in response to stab_d
    Level 1 (5 points)
    Feb 23, 2013 10:21 PM in response to stab_d

    I think I found a solution.  The problem seems to be the upload speed and your ISP.  I tested this by using my LTE connection instead and iTunes Match worked no problem.

     

    So I found a free throttling app called Entonnoir and throttled all the ports that iTunes uses to a maximum of 100KB/s.

     

    I ran iTunes Match and it's now working...slow, but working.

     

    You can get the app from here...  http://tools.chocoflop.com/entonnoir_en.html

     

    Here are the ports to throttle...

     

    TCP 5223

    TCP 80

    TCP 443

    TCP 3689

    TCP 8000-8999

    TCP 42000-42999

     

    Hope that helps!

  • by Randy Fields,

    Randy Fields Randy Fields Feb 24, 2013 11:38 AM in response to Phil Marinucci1
    Level 1 (0 points)
    Feb 24, 2013 11:38 AM in response to Phil Marinucci1

    What is throttling? Does it open connections to that the upload speed increases as you have noted is the problem?

  • by Randy Fields,

    Randy Fields Randy Fields Feb 24, 2013 11:41 AM in response to Randy Fields
    Level 1 (0 points)
    Feb 24, 2013 11:41 AM in response to Randy Fields

    I also just tried to download the app and it would not open in Safari saying it did not come from the app store.....

  • by Phil Marinucci1,

    Phil Marinucci1 Phil Marinucci1 Feb 24, 2013 12:33 PM in response to Randy Fields
    Level 1 (5 points)
    Feb 24, 2013 12:33 PM in response to Randy Fields

    Throttling is limiting the speed that your Mac can upload.  iTunes is trying to upload at a speed your ISP does not like or support. 

  • by Phil Marinucci1,

    Phil Marinucci1 Phil Marinucci1 Feb 24, 2013 12:36 PM in response to Randy Fields
    Level 1 (5 points)
    Feb 24, 2013 12:36 PM in response to Randy Fields

    You need to change your app security settings.

     

    - Open System Preferences

    - Then choose Security & Privacy

    - Click on the 'lock' icon located on the bottom left hand corner so you can make changes

    - Enter your Mac password

    - Now change 'Allow applications downloaded from:' to... 'Anywhere'

    - When prompted, click 'Allow From Anywhere'

     

    This will allow you to download and install the app.

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