2 Replies Latest reply: Dec 31, 2012 10:16 AM by flumdog
flumdog Level 1 Level 1 (0 points)

Ever since I purchased it my mid-2012 MBA has had problems with Netflix. The most common freeze is a complete lock up and a funny sound kind of like a skipping record. The only way to address is it a hard reboot. It happens whether I'm using Safari or Chrome. All software is up to date. I even took the unit into the store and we did a complete reinstall but that didn't solve the problem. Could it be hardware-related?

MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)
  • 1. Re: MBA freezes when watching Netfilx
    JasonFear Level 5 Level 5 (4,935 points)

    If your problem is specific to Netflix and only Netflix then it's not a hardware problem, nor is it a browser problem if the issue occurs across multiple browsers. It's probably a Silverlight plugin problem, which is the browser plugin that is required for Netflix to work within your browser. Have you tried uninstalling and then reinstalling the Silverlight plugin?

  • 2. Re: MBA freezes when watching Netfilx
    flumdog Level 1 Level 1 (0 points)

    Thanks for the reply. Uninstalling and reinstalling Silverlight didn't help. Neither did a full erase and clean software reinstall.


    I took it to the Apple Store yesterday and they diagnosed a fault in the I/O Board. New part is ordered. We'll see if that solves the issue.