Skip navigation

HT1438: What to do when you return or send your iPhone, iPad, or iPod touch in for service

Learn about What to do when you return or send your iPhone, iPad, or iPod touch in for service

HT1438 Ipod touch sound/jack problem

216 Views 1 Reply Latest reply: Dec 31, 2012 9:17 AM by lllaass RSS
Michel1935 Calculating status...
Currently Being Moderated
Dec 31, 2012 7:47 AM

When using my ipod touch in the car, sound only comes out one speaker unless I press sideways against the jack.  Same when using earphones.

iPod touch
  • lllaass Level 10 Level 10 (135,325 points)
    Currently Being Moderated
    Dec 31, 2012 9:17 AM (in response to Michel1935)

    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.

    Try the following to rule out a software problem

    - Reset the iPod. Nothing will be lost

    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup

    - Restore to factory settings/new iPod.

    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.

    Apple Retail Store - Genius Bar

    Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.

    Apple - iPod Repair price

    A third-party place like the following will replace the jack for less. Google for more.

    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

    Replace the jack yourself

    iPod Touch Repair – iFixit


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.