3 Replies Latest reply: Jan 3, 2013 7:41 AM by Linc Davis
Tom521 Level 1 Level 1 (0 points)

Lately my Mac Pro has been restarting (rebooting) spontaneously. It can happen any time, whether or not it is being used. A related symptom (possibly) is that FCP-X disappears spontaneously from the screen - just POOF! - gone... The reboot happens whether or not I'm using FCP-X. It got much worse when I got Motion which I uninstalled.

 

Here's a recent crash report:

 

Interval Since Last Panic Report:  262975 sec

Panics Since Last Report:          1

Anonymous UUID:                    6B34047C-0859-93FF-1117-BC74F29D11EC

 

Thu Dec 27 12:26:04 2012

panic(cpu 8 caller 0xffffff800d6b7bd5): Kernel trap at 0xffffff7f8f6f56d3, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff839b7ff00c, CR3: 0x0000000010667000, CR4: 0x0000000000000660

RAX: 0xffffff839b7ff000, RBX: 0xffffff804ea6ed00, RCX: 0x0000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff839a7b3df8, RBP: 0xffffff839a7b3e00, RSI: 0xffffff804ea6ed00, RDI: 0xffffff839b98da90

R8:  0x0000000000001000, R9:  0x000000000000fc00, R10: 0xffffff804b2e9400, R11: 0x00000000ffffff80

R12: 0xffffff839b7fe000, R13: 0x0000000000000000, R14: 0xffffff839b7feff0, R15: 0x000000000000000d

RFL: 0x0000000000010287, RIP: 0xffffff7f8f6f56d3, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff839b7ff00c, Error code: 0x0000000000000000, Fault CPU: 0x8

 

Backtrace (CPU 8), Frame : Return Address

0xffffff839a7b3a90 : 0xffffff800d61d626

0xffffff839a7b3b00 : 0xffffff800d6b7bd5

0xffffff839a7b3cd0 : 0xffffff800d6ce4ed

0xffffff839a7b3cf0 : 0xffffff7f8f6f56d3

0xffffff839a7b3e00 : 0xffffff7f8f6f0ab7

0xffffff839a7b3eb0 : 0xffffff7f8f6f1048

0xffffff839a7b3ef0 : 0xffffff800da472a8

0xffffff839a7b3f30 : 0xffffff800da45daa

0xffffff839a7b3f80 : 0xffffff800da45ed9

0xffffff839a7b3fb0 : 0xffffff800d6b26b7

      Kernel Extensions in backtrace:

         com.CalDigit.driver.CalDigitUSBxHCI(1.3.8a2)[F4AA3EBC-9193-31D6-89AF-D7D1AF1192 BF]@0xffffff7f8f6e3000->0xffffff7f8f6fffff

            dependency: com.apple.iokit.IOUSBFamily(5.4.0)[C3094550-7F58-3933-A4F7-CD33AE83F8B9]@0xffff ff7f8ea0a000

            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8dc8d000

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

12C60

 

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide:     0x000000000d400000

Kernel text base: 0xffffff800d600000

System model name: MacPro4,1 (Mac-F221BEC8)

 

System uptime in nanoseconds: 17875850113185

last loaded kext at 215014450665: com.apple.filesystems.smbfs    1.8 (addr 0xffffff7f9001e000, size 229376)

last unloaded kext at 171410569813: com.apple.driver.AppleIntel8254XEthernet    3.1.1b1 (addr 0xffffff7f8efde000, size 69632)

loaded kexts:

com.nvidia.CUDA    1.1.0

foo.tap    1.0

com.Logitech.Control Center.HID Driver    3.6.0

com.CalDigit.driver.CalDigitUSBxHCI    1.3.8a2

com.apple.filesystems.smbfs    1.8

com.apple.driver.AppleIntelProfile    97

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.driver.AudioAUUC    1.60

com.apple.driver.AppleTyMCEDriver    1.0.2d2

com.apple.driver.AGPM    100.12.69

com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDA    2.3.1f2

com.apple.driver.AppleUpstreamUserClient    3.5.10

com.apple.driver.AppleMCCSControl    1.0.33

com.apple.driver.AppleMikeyDriver    2.3.1f2

com.apple.GeForce    8.0.1

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.driver.AppleLPC    1.6.0

com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

com.apple.driver.ApplePolicyControl    3.2.11

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.2.2

com.apple.iokit.SCSITaskUserClient    3.5.1

com.apple.driver.AppleFWOHCI    4.9.6

com.apple.driver.AppleUSBHub    5.2.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.driver.Intel82574L    2.3.0b4

com.apple.driver.AirPort.Brcm4331    602.15.22

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    34

com.apple.driver.AppleAHCIPort    2.4.1

com.apple.driver.AppleUSBEHCI    5.4.0

com.apple.driver.AppleUSBUHCI    5.2.5

com.apple.driver.AppleEFINVRAM    1.6.1

com.apple.driver.AppleRTC    1.5

com.apple.driver.AppleHPET    1.7

com.apple.driver.AppleACPIButtons    1.6

com.apple.driver.AppleSMBIOS    1.9

com.apple.driver.AppleACPIEC    1.6

com.apple.driver.AppleAPIC    1.6

com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

com.apple.nke.applicationfirewall    4.0.39

com.apple.security.quarantine    2

com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

com.apple.driver.AppleProfileTimestampAction    97

com.apple.driver.AppleProfileThreadInfoAction    97

com.apple.driver.AppleProfileRegisterStateAction    97

com.apple.driver.AppleProfileReadCounterAction    97

com.apple.driver.AppleProfileKEventAction    97

com.apple.driver.AppleProfileCallstackAction    97

com.apple.iokit.AppleProfileFamily    97

com.apple.iokit.IOSerialFamily    10.0.6

com.apple.iokit.IOSurface    86.0.3

com.apple.kext.triggers    1.0

com.apple.driver.AppleUSBAudio    2.9.0f6

com.apple.driver.DspFuncLib    2.3.1f2

com.apple.iokit.IOAudioFamily    1.8.9fc10

com.apple.kext.OSvKernDSPLib    1.6

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.driver.AppleHDAController    2.3.1f2

com.apple.iokit.IOHDAFamily    2.3.1f2

com.apple.nvidia.nvGF100hal    3.0.4

com.apple.NVDAResman    3.0.4

com.apple.iokit.IOFireWireIP    2.2.5

com.apple.driver.AppleSMC    3.1.4d2

com.apple.driver.IOPlatformPluginLegacy    1.0.0

com.apple.driver.IOPlatformPluginFamily    5.2.0d16

com.apple.driver.AppleGraphicsControl    3.2.11

com.apple.iokit.IONDRVSupport    2.3.5

com.apple.iokit.IOGraphicsFamily    2.3.5

com.apple.driver.AppleUSBHIDKeyboard    165.5

com.apple.driver.AppleHIDKeyboard    165.5

com.apple.driver.IOBluetoothHIDDriver    4.0.9f33

com.apple.iokit.IOBluetoothFamily    4.0.9f33

com.apple.iokit.IOUSBHIDDriver    5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1

com.apple.iokit.IOUSBMassStorageClass    3.5.0

com.apple.driver.AppleUSBMergeNub    5.2.5

com.apple.driver.AppleUSBComposite    5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1

com.apple.iokit.IOBDStorageFamily    1.7

com.apple.iokit.IODVDStorageFamily    1.7.1

com.apple.iokit.IOCDStorageFamily    1.7.1

com.apple.iokit.IOFireWireFamily    4.5.5

com.apple.iokit.IOAHCISerialATAPI    2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

com.apple.iokit.IO80211Family    500.15

com.apple.iokit.IOUSBUserClient    5.2.5

com.apple.iokit.IONetworkingFamily    3.0

com.apple.iokit.IOAHCIFamily    2.2.1

com.apple.iokit.IOUSBFamily    5.4.0

com.apple.driver.AppleEFIRuntime    1.6.1

com.apple.iokit.IOHIDFamily    1.8.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    220

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    344

com.apple.iokit.IOStorageFamily    1.8

com.apple.driver.AppleKeyStore    28.21

com.apple.driver.AppleACPIPlatform    1.6

com.apple.iokit.IOPCIFamily    2.7.2

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.corecrypto    1.0

System Profile:

Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 32 GB, SMC 1.39f5

Graphics: NVIDIA Quadro 4000, NVIDIA Quadro 4000, PCIe, 2048 MB

Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.81.22)

Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

PCI Card: NVIDIA Quadro 4000, sppci_displaycontroller, Slot-1

PCI Card: NVIDIA Quadro 4000, NVDA,Parent, Slot-1

PCI Card: CalDigit USB3 Adapter, Slot-3@6,0,0

PCI Card: pci1b4b,9123, sppci_ahci, Slot-3@5,0,0

PCI Card: pci1b4b,91a4, sppci_ide, Slot-3@5,0,1

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: HL-DT-ST BD-RE  GGW-H20L

Serial ATA Device: WDC WD6400AAKS-41H2B0, 640.14 GB

Serial ATA Device: WDC WD1001FALS-00J7B1, 1 TB

Serial ATA Device: WDC WD1001FALS-00J7B1, 1 TB

Serial ATA Device: WDC WD1001FALS-75J7B0, 1 TB

Serial ATA Device: MARVELL VIRTUALL

USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0xfa200000 / 2

USB Device: Ext HDD 1021, 0x1058  (Western Digital Technologies, Inc.), 0x1021, 0xfa210000 / 5

USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0xfa240000 / 4

USB Device: Logitech Camera, 0x046d  (Logitech Inc.), 0x0821, 0xfa243000 / 7

USB Device: PA301W, 0x0409  (NEC Corporation), 0x02ba, 0xfa241000 / 6

USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc526, 0xfa220000 / 3

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd100000 / 2

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd120000 / 3

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

USB Device: Back-UPS RS 1500G FW:865.L3 .D USB FW:L3, 0x051d  (American Power Conversion), 0x0002, 0x3d100000 / 2

USB Device: USB_3_0 Reader, 0x05dc  (Lexar Media, Inc.), 0xb049, 0x05100000 / 2

FireWire Device: built-in_hub, 800mbit_speed

 

I switched to Mac from PC to edit video. Now it's worse (or at least just as bad); what is going on???

 

Tom


Mac Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: Mountain Lion restarts spontaneously, FCP-X disappears...
    Linc Davis Level 10 Level 10 (118,330 points)

    The CalDigit card, or its driver, is causing the panics, perhaps with assistance from CUDA, Logitech Control Center, and/or the OpenVPN software. I suggest you back up all data and then remove the last three items according to the developer's instructions, reboot, and test. If you still get the panics, you've isolated them to the card.

  • 2. Re: Mountain Lion restarts spontaneously, FCP-X disappears...
    Tom521 Level 1 Level 1 (0 points)

    Linc,

     

    Thanks for your response!

     

    I couldn't find any OpenVPN software on my Mac.

     

    I did remove the Logitech Control Center. The spontaneous reboots haven't happened for at least three days, so maybe that was it.

     

    CUDA is still installed, I think - I didn't remove it.

     

    This left me without a mouse function I use a lot: the left scroll wheel click for "back" when browsing.

     

    I looked for updated drivers for the USB3 card and it seems I have their latest. I couldn't find another USB3 card to substitute for this one; there's no guarantee their driver wouldn't eat something else anyway...

     

    I'm still left with my FCP-X crash problem which is in another thread I posted here: https://discussions.apple.com/message/20782636?ac_cid=op123456#20782636

     

    Regards,

     

    Tom

  • 3. Re: Mountain Lion restarts spontaneously, FCP-X disappears...
    Linc Davis Level 10 Level 10 (118,330 points)

    The card or its driver is causing the panics. Whether the other items are contributing, I can't say, because you haven't removed them all. The TAP kernel extension may be left over from something you installed and failed to remove cleanly.

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

     

    Here are some general guidelines. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

    You may have to log out or reboot in order to complete an uninstallation.

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.