5 Replies Latest reply: Dec 31, 2012 2:27 PM by BDAqua
pamela179 Level 1 Level 1 (0 points)

I cannot sign in to my iTunes account on my iMac. Its not a password or id issue, I literally cannot get the account / sign in button to activate in itunes on my imac. Any ideas? is the software wrong and if it is, what and where do I get what is compatible?


iMac, Mac OS X (10.4.11)
  • 1. Re: itunes not working on 10.4.11?
    BDAqua Level 10 Level 10 (116,480 points)

    Hi Pamela,

     

    When is the last time you tried it from 10.4.11?

     

    If this is the itunes Store, I think it requires at least 10.6.8, maybe 10.7.x, & newer iTunes & Quicktime.

     

    So we know more about it...

     

    At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...

     

    Hardware Overview:

     

    Model Name: iMac

    Model Identifier: iMac7,1

    Processor Name: Intel Core 2 Duo

    Processor Speed: 2.4 GHz

    Number Of Processors: 1

    Total Number Of Cores: 2

    L2 Cache: 4 MB

    Memory: 6 GB

    Bus Speed: 800 MHz

    Boot ROM Version: IM71.007A.B03

    SMC Version (system): 1.21f4

  • 2. Re: itunes not working on 10.4.11?
    pamela179 Level 1 Level 1 (0 points)

    I bought the computer new, but I think it was an old operating system... the iTunes has never worked. I am trying to sign in on the store tab to load my music from my apple account, but it also doesnt recognize my ipod touch for itunes... only the photo app. It will automatically prompt to download photos off the itouch but not the itunes off it. info you requested:

    Hardware Overview:

     

      Model Name:          iMac

      Model Identifier:          iMac4,1

      Processor Name:          Intel Core Duo

      Processor Speed:          1.83 GHz

      Number Of Processors:          1

      Total Number Of Cores:          2

      L2 Cache (per processor):          2 MB

      Memory:          1 GB

      Bus Speed:          667 MHz

      Boot ROM Version:          IM41.0055.B08

      SMC Version:          1.1f5

      Serial Number:         

  • 3. Re: itunes not working on 10.4.11?
    BDAqua Level 10 Level 10 (116,480 points)

    Well...

    Maximum MacOS: X 10.6.8*

    http://www.everymac.com/systems/apple/imac/specs/imac_cd_1.83_17.html

     

    You'd also want to upgrade the RAM to the Max 2 GB, which is still too little RAM in my opinion...

     

    http://eshop.macsales.com/item/Other World Computing/5300DDR2S2GP/

     

    Install Videos...

     

    http://eshop.macsales.com/installvideos/imac_intel_white_mem/

     

    Snow Leopard/10.6.x Requirements...

     

    General requirements

       * Mac computer with an Intel processor

        * 1GB of memory (I say 4GB at least, more if you can afford it)

        * 5GB of available disk space (I say 30GB at least)

        * DVD drive for installation

        * Some features require a compatible Internet service provider; fees may apply.

        * Some features require Apple’s MobileMe service; fees and terms apply.

     

    Which apps work with Mac OS X 10.6?...

     

    http://snowleopard.wikidot.com/

     

    Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

     

    Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273

     

    Other countries...

    http://support.apple.com/kb/HE57

  • 4. Re: itunes not working on 10.4.11?
    pamela179 Level 1 Level 1 (0 points)

    sorry, I am not a computer person... Could I get a very simple answer to 'should I just use itunes on my old laptop or is there a way to make it work on this computer today without buying anything?' I'm not interested in purchasing anything else, just wondering if I can get it to work on this computer or if I am wasting time. I use home computer to surf net and do taxes so if its going to get complicated I will just live with itunes on my old laptop when I need it. I have learned to admit incompetence with updating anything computer... thanks for the assistance !

  • 5. Re: itunes not working on 10.4.11?
    BDAqua Level 10 Level 10 (116,480 points)

    10.4.11 can't connect to the iTunes Store, what OS is on the old Laptop?