Boo 3

Q: If I forgot my security question answer how do I reset the question

If I forgot my security question answer how do I reset the question

iOS 5.1.1

Posted on Jun 4, 2012 4:03 AM

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Q: If I forgot my security question answer how do I reset the question

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  • by rogueninja18,

    rogueninja18 rogueninja18 Dec 23, 2012 7:35 PM in response to Boo 3
    Level 1 (0 points)
    Dec 23, 2012 7:35 PM in response to Boo 3

    i forgot my security question answer can someone help me plzz

  • by SoundWaveX,

    SoundWaveX SoundWaveX Dec 24, 2012 8:03 PM in response to alanfromnewtownards
    Level 1 (0 points)
    Dec 24, 2012 8:03 PM in response to alanfromnewtownards

    that page askes me to put in my original security answers which obviously i do not remember, it will not allow me to continue without the original answers

  • by vinnyvetrone,

    vinnyvetrone vinnyvetrone Dec 25, 2012 7:34 AM in response to Johnathan Burger
    Level 1 (0 points)
    Dec 25, 2012 7:34 AM in response to Johnathan Burger

    I types in new answers and it says this doesn't match ur original answer

  • by haliefromoh,

    haliefromoh haliefromoh Dec 27, 2012 10:59 PM in response to Boo 3
    Level 1 (0 points)
    Dec 27, 2012 10:59 PM in response to Boo 3

    Ok so I'm having the same problem, and I keep following the link Apple is giving me, but it keeps asking for the privacy questions I have forgotten. They won't let me change them without the answer >:(  

  • by Brfallstar,

    Brfallstar Brfallstar Dec 29, 2012 8:01 AM in response to bvander10
    Level 1 (0 points)
    Dec 29, 2012 8:01 AM in response to bvander10

    I know tis ***** and I have the same problems as everyone else here! I even tried to see if the link was on the computer but it wasent there. Is apple coming out wit anything to prevent this from happening.

  • by Miguel64,

    Miguel64 Miguel64 Dec 29, 2012 8:13 AM in response to Boo 3
    Level 1 (0 points)
    Dec 29, 2012 8:13 AM in response to Boo 3

    English:Hello My Name is Miguel Soares and i am Very unhappy with wath happened to me today,last week i purchased a app "Pages"for ipad and today i was trying to buy the essentials pack of the app"Paper" and ITunes asked me about a security question that I don't remember and it said that its the first purchase that I am doing with this idevice,It isn't.can you please help me giving me the answer or giving me other security questions.

    I can't make another account because I have 10.5$ in my account.

    Thanks,

    Miguel

     

    Ps:i am portuguese

  • by Koriluvmiatl,

    Koriluvmiatl Koriluvmiatl Dec 29, 2012 10:15 AM in response to Johnny-X
    Level 1 (0 points)
    Dec 29, 2012 10:15 AM in response to Johnny-X

    This did not help in any way shape or form. It just keeps saying answer the questions. Honestly if you ask me, I don't think sites need security questions.

  • by ree671,

    ree671 ree671 Dec 29, 2012 1:29 PM in response to Copely
    Level 1 (0 points)
    Dec 29, 2012 1:29 PM in response to Copely

    im getting the same thing too.

    I have followed the advice above but it's still giving me the same questions. I forgot my answers as well and need to reset the questions but I'm having trouble

  • by Duitezy,

    Duitezy Duitezy Dec 29, 2012 6:53 PM in response to llamario
    Level 1 (0 points)
    Dec 29, 2012 6:53 PM in response to llamario

    same! this is so dumb

  • by GuardianAngels,

    GuardianAngels GuardianAngels Dec 29, 2012 8:47 PM in response to Duitezy
    Level 1 (20 points)
    Dec 29, 2012 8:47 PM in response to Duitezy

    Here's what I got from the Support team after emailing them:

     

    The itunes Store Support can't personally assist us but their Account Security Team can.

     

    I was referred to the link below(I live in the U.S.):- after clicking the link, I was directed to follow the instructions below.

     

    -------------------

     

    https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&c ategory_id=SC0002&symptom_id=20193&locale=en_US

     

    Note: any concerns regarding security questions also fall under the category "Lost or Forgotten Apple ID Password"

     

    Select your Country

     

    Choose Continue

     

    From there, you'll be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.

     

    If you are advised that the Account Security Team is currently unavailable, you can first contact Apple Store Support who will then attempt to transfer you directly to the Account Security Team.

     

    Another option for you is to contact them via this number(If you live in the US):

     

    1-800-275-2273

     

    If not, you can find the appropriate number in the article that follows:

     

    Contacting Apple for support and service

    http://support.apple.com/kb/HE57

     

    When you call, ask to speak to the Account Security team.

     

    ==================

     

     

    After speaking with an account Security advisor, I was able to access my account again through my ios device.

     

    You might want to try the instructions above. It worked perfectly for me.

  • by Miguel64,

    Miguel64 Miguel64 Dec 30, 2012 3:09 AM in response to GuardianAngels
    Level 1 (0 points)
    Dec 30, 2012 3:09 AM in response to GuardianAngels

    Hey, i am going to trie that but what do we have to say? Birthday?password?apple id?

    Do we pay for the call?

    They will give me the answers?

    Thanks

     

    Ps:iam portuguese but i have An. American acount what number should i call?

  • by WeDnEsDaYaDdAmS101,

    WeDnEsDaYaDdAmS101 WeDnEsDaYaDdAmS101 Dec 30, 2012 11:57 AM in response to Boo 3
    Level 1 (0 points)
    Dec 30, 2012 11:57 AM in response to Boo 3

    Augh and I just put sevendy freakin dollars on my account.

  • by iL0veGeorgeShelley,

    iL0veGeorgeShelley iL0veGeorgeShelley Dec 31, 2012 12:33 PM in response to Boo 3
    Level 1 (0 points)
    Dec 31, 2012 12:33 PM in response to Boo 3

    ugh i just added 15$ and it wont let me buy anything because i forgot my stupid questions, guess ill have to make a new acoount, with no money. rip off

  • by ddkong,

    ddkong ddkong Dec 31, 2012 4:28 PM in response to Johnny-X
    Level 1 (0 points)
    Dec 31, 2012 4:28 PM in response to Johnny-X

    It doesn't work for me.

  • by carl wolf,

    carl wolf carl wolf Dec 31, 2012 4:48 PM in response to Boo 3
    Level 6 (14,625 points)
    Dec 31, 2012 4:48 PM in response to Boo 3

    "You'd think they would have some way other than that to solve this, probably fairly common, problem. I imagine it happens quite a bit."

     

    Yes, stolen iPads is a big problem.  When people complain that they have "forgotten" security questions - what's your mother's maiden name, what is your hometown, on which street did you grow up - you become suspicious that the device has been stolen.  Why should Apple make it easier to make use of stolen property?

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