Currently Being ModeratedDec 31, 2012 7:05 PM (in response to Lawrence Finch)
iPhone 5.... it can't be jailbroken anyway
The reason I asked here because I want to see if I can get any help or see if someone having the same issue because I don't want to be without phone for almost two days
Currently Being ModeratedDec 31, 2012 7:11 PM (in response to alihuta2002)
Try cleaning the sim that came with your phone. See this page: http://techtips.salon.com/problems-sim-cards-iphones-4466.html
Currently Being ModeratedDec 31, 2012 7:19 PM (in response to alihuta2002)
I'm sorry, but it sounds like you have a damaged/defective sim and are out of luck until a store opens. It happened to a friend of mine with her brand new iPhone 4, while she was away on vacation.
Currently Being ModeratedDec 31, 2012 8:36 PM (in response to alihuta2002)
I'm so confused right now.... I went to the site called imei.info and I checked my IMEI to see what carrier is locked to and before when I frist got my iPhone it says to Rogers and now it says to Telus???!!!!
SIM Locked: yes
Carrier: Canada Telus; Canada Service
Model: IPHONE 5 64GB BLACK
Status: Apple Limited Warranty
Coverage End Date: 2013-09-20
Estimated Purchase Date: 2012-09-21
Currently Being ModeratedDec 31, 2012 11:43 PM (in response to alihuta2002)
I have the same problem. I just got a new replacement from apple store as my previous one had an issue which they can not solve. When I got home, I could not activate the phone, it keeps saying sim is not valid. But it is the same sim that I used before. I am assuming they gave me a locked phone while the one I originally purchased was unlocked from apple.com. The good thing is my local apple store is open tmr, I will go there to see a tech staff.
Currently Being ModeratedJan 1, 2013 7:32 AM (in response to alihuta2002)
IMEI.info is a scam site to get your money. They have no way of knowing the lock status of a phone based on its IMEI, as that information is only in Apple's database. Unless they hack Apple's database, of course, which I guess is a possiblity.
The lock status of a phone is not fixed, it can change over time, and it isn't tied to IMEI. For example, if you buy an unlocked phone from an Apple store they can take a locked phone and unlock it on the spot to sell to you.
You never said whether you purchased the phone as locked, unlocked, or SIM Free (the receipt should say). An Unlocked phone will always be unlocked for its lifetime; a SIM Free phone will work with any carrier when a SIM is inserted, but then will be locked to that carrier.
In any case as you describe the situation either someone made a mistake when you bought the phone or it is defective. In either case Apple will have to resolve it.
Currently Being ModeratedJan 1, 2013 11:30 AM (in response to Lawrence Finch)
Thanks for the great information.
I got this phone with contract and the carrier I'm using is with Rogers. I bought this phone at the Apple Store and never try to use any other sim card than Rogers, so not sure if this is a problem from the phone or what is going on.
But I'm going to take it to the Apple Store tomorrow morning even though I didn't have the appointment because the first appoinment I can book is on the 4th.
Currently Being ModeratedJan 1, 2013 3:35 PM (in response to alihuta2002)
I didn't know that Apple Store at Square One Mall they were open today, so I rush and went to the Genius Bar without an Appointment and the guy who usually stand to take up the appointment told me that it is full, but I might get in if someone cancel the appointment and I did explain what happened to my phone and he said don't waste my time to wait because I can call in the Apple Care and they have to file the ticket to the Engineer to fix my phone and get it done from there.
I have the calling schedule at 7:30 tomorrow morning and I hope that they can fix this issue for me.......
Currently Being ModeratedFeb 16, 2013 2:32 AM (in response to alihuta2002)
Hi i've got the same issue but i live in Italy and i've got an English SIM card and just a few days ago I was on a phone call and it ended the call and said in top left hand corner sim is not valid?!?! What do you guys think it is???