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Itunes 11 freezes after I open it. Help please?

26752 Views 52 Replies Latest reply: Oct 25, 2013 7:42 AM by RocketSocks RSS
  • drawman61 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 1, 2012 10:52 AM (in response to mdfur93)

    What installer? Link plz.

    I was on the verge of uninstalling and looking for a different program but seeing as you're all having trouble I'll give it a little longer. Just why these companies have to change things that work fine is beyond me. And then they blame our computers/anti-virus/firewalls/day of the week/weather etc.

  • Andreas_St Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 1, 2012 3:03 PM (in response to amity1976)

    Same here. After enabling iTunes Match it hangs. I have a huge database (+10'000 songs) and someone suggested, that after some time, it recovers. I give it now time until tomorrow morning. Should have waited with the install of version 11... :-(

  • Andreas_St Level 1 Level 1 (0 points)
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    Dec 1, 2012 3:33 PM (in response to Andreas_St)

    Ok, I "only" had to wait for about 40 minutes. My iTunes 11 is now responding again. Apple has billions of cash, but is unable to hire good software engineers. A software that doesn't let you know whait it is doing in the background is cr*p!


    My suggestion to all: give it some time (1 hour?). Do not kill the process, just keep it running. Your iTunes should come back to live after some time!

  • Andreas_St Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 2, 2012 2:42 AM (in response to tcmears148)

    tcmears148 wrote:


    That's kind of what I expected. Is anyone else having trouble with similar setups? I would really be interested in seeing whether or not an external hard drive presents the same issues.


    @mstone333: Did you move your library and have any success? That fixed my problem for now.


    I have my media library as well on the network (NAS). I noticed during the freeze that at one time there was a lot of network trafic going on, all regarding the "art work" which is stored under Musik\iTunes\Album Artwork\... Maybe a one time update on the covers? I hope it will not happen again!

  • leopoldofrommexico df Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 7, 2012 10:25 AM (in response to amity1976)

    I have MAC OS 10.8.2 (Mountain Lion) and iTunes Match ON, and two days ago I had the same Freezing problem. In Mac OS how can start iTunes in Safe Mode or similar??

  • Dewarg Level 1 Level 1 (0 points)
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    Dec 13, 2012 4:04 PM (in response to amity1976)

    I was still freezing I have installed 11.01 today, and it is much better

  • knorven Level 1 Level 1 (0 points)
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    Dec 22, 2012 10:47 PM (in response to amity1976)

    Same issues. Connect the iPhone… iTunes freezes. Disconnect iPhone and restart iTunes… iTunes freezes. Restart and open iTunes. Hey! iTunes doesn't freeze! Connect to store… iTunes freezes

  • eanghil Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2013 12:07 AM (in response to amity1976)

    same here

    iTunes 11 with Mac OSX 10.7.5

    no matter what I do, after a while I have iTunes open, I got a freeze, even if iTunes s on background

    if I try to download apps or podcasts, freeze is sure in a matter of minutes

    When frozen nothing is accessible, mouse pointer transforms in a rainbow rotating ball, I am not alowed to open any other program

    WHAT I CAN DO IS JUST HARD RESETTING MY iMAC (keeping pressed the switch on the back of the iMac)


    I kept waitig few days that engineers at Aplple would release a correction, but so far no news, just silence on such SERIOUS bug that does not permit to use iTunes and so to sync my iphone or ipad.

    I can't believe that Apple is not telling a word about it, since iTunes for those having other iDevices is fundamental and in my eyes this bug is mining their credibility


    At least I hope they let us know if theres something we can do to avoid it until they find a solution


    (by the way I rebuilt library, I have moved it to another disk, I have verified my disks, everything to no avail)

  • Steve Taylor1 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Jan 1, 2013 12:57 AM (in response to eanghil)

    Have you upgraded to itunes 11.0.1? People have noted that turning off Search Entire Library can speed things up.

  • eanghil Level 1 Level 1 (0 points)

    I have itunes 11.0.1

    I have tried to turn off Search Entire Library, but itunes keeps freezing after some time I am using it

    Generally I cannot keep it open for more than 20 minutes without suffering a freeze


    I see there are no updates available yet, but I hope it will be fixed soon or at least that Apple is taking care with concern

  • TheHeadmare Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 16, 2013 10:00 AM (in response to tcmears148)

    I also started having problems with itunes 11 and Windows 8. You could access the store, but try and click on "see all', the program just froze. I had been having problems with the sound and video quality of movies and tv shows, for a couple of weeks. Eventually I discovered that if I opened itunes, by right clicking on the icon and choosing "run as administator", it appeared to solve the problem. 

  • F-Peter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2013 8:59 AM (in response to TheHeadmare)

    same here.

    itunes 11 and Windows 7 64 bit. tried running as admin - same problem. As soon as I try to manage my iphone 4 itunes freezes completely. stays frozen even after hours. How can I revert to an earlier version of itunes? I can't find it to download anywhere.

  • serge1837 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 22, 2013 7:03 PM (in response to altjxx)

    Vista sp2 32 bits.  Similar problems.  When accessing itunes store, itunes 11 freezes for a couple of seconds.  I should have stay with itnues 10

  • Paul Forgey Level 2 Level 2 (160 points)
    Currently Being Moderated
    Jan 24, 2013 3:28 PM (in response to amity1976)

    Yes. Windows 7 64-bit, latest iTunes


    iPhone does not need to be connected and my library is on a local drive.


    Sometimes, iTunes will run fine for a few hours. Other times, it freezes immediately after opening. In any case, it is not usable.


    Since iTunes has not been very useful on Windows for several major versions (I keep hoping and trying every time a major revision is released), I'm not holding my breath.


    While I'd love to get it to work, I've written it off.

  • stimpyaw Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 15, 2013 3:03 PM (in response to amity1976)

    I'm having the same problem with Windows Vista and iTunes ver, I only just recently upgraded and have ran into this problem.


    I was only able to get iTunes to open at all by opening iTunes in "safe mode" ( When I did that iTunes said that my iPhone software wasn't installed correctly but no other messages about the problem of freezing. Once I had gotten into iTunes in "safe mode" it still took 1h 30mins+ waiting for it to load. Once it did load (still in safe mode) all my 10k+ tracks are there.


    I started iTunes this afternoon (2:00pm PST) and I'm still waiting for it to load completely. Right now I just have the left "outline" of the iTunes window. Task Manager shows the app as "Not Responding". I load other apps while iTunes is loading in the background to get on with my day.


    My system:

    • Microsoft Windows Vista Ultimate 32-bit SP2
    • ASUSTeK Computer INC. A8N-E
    • AMD Athlon 64 4000+ (2.4GHz) (stock)
    • 4.00 GB Dual-Channel DDR (PC3200)
    • GeForce GTX 260 (896MB)


    Other than uninstalling and going back a few versions is that the only fix still?


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