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TS3623: Apple TV (2nd and 3rd generation): Troubleshooting playback performance

Learn about Apple TV (2nd and 3rd generation): Troubleshooting playback performance

TS3623 Apple TV3 will not stream movies

369 Views 1 Reply Latest reply: Jan 1, 2013 12:34 PM by Alley_Cat RSS
Annethrax Calculating status...
Currently Being Moderated
Jan 1, 2013 10:31 AM

My Apple TV3 will not stream movies and it takes a very long time for music to stream from my MacBook. I readjusted the resolution settings and it was the same thing. It gives me an "error occurred loading this content; try again later" message after spending several minutes of buffering after I try to play movies. 

 

I have high speed 15 mbps Mediacom internet, which has never had any issues. I called Mediacom and they said my connectivity was excellent. I have reset my router/modem/AppleTV to no avail.  My homesharing is on and I have followed all other recommendations I could find on Apple forums concerning this same issue.

 

I am going to return this product for a Roku if I am not offerred a solution on the matter.

 

Apple, I hope you realize this is not an isolated incident.

Apple TV, Mac OS X (10.7.5)
  • Alley_Cat Level 6 Level 6 (16,620 points)
    Currently Being Moderated
    Jan 1, 2013 12:34 PM (in response to Annethrax)

    Annethrax wrote:

     

    My Apple TV3 will not stream movies

    From where? Internet or local iTunes library?

     

     

    Annethrax wrote:

     

    I have high speed 15 mbps Mediacom internet, which has never had any issues. I called Mediacom and they said my connectivity was excellent. I have reset my router/modem/AppleTV to no avail. 

    Good.

     

     

    Annethrax wrote:

     

    I am going to return this product for a Roku if I am not offerred a solution on the matter.

     

    Apple, I hope you realize this is not an isolated incident.

    I appreciate your frustration, but remember we are fellow users here, and you are not talkingto Apple support directly.

     

    If you are connected via wifi try using ethernet if you can to rule out a wifi issue.

     

    My AppleTVs are very stable with internet or LAN streaming 99% of the time, but since yesterday they have all behaved oddly - weird!

     

    AC

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