TS4185: FaceTime for Mac: Troubleshooting FaceTimeLearn about FaceTime for Mac: Troubleshooting FaceTime
Currently Being ModeratedDec 31, 2012 11:13 AM (in response to My 18th Mac)
Do you have any anti-virus of firewall software running on your system or router, also check that your iMacs firewall is not activated? If so try disabling them and then try connecting FaceTime.
Currently Being ModeratedDec 31, 2012 3:19 PM (in response to dheese.applecpu)
Do you know which of my Firewall settings might be causing this. I've copied and pasted them here. Thanks so much for your help.
Mode: Limit incoming connections to specific services and applications
File Sharing (AFP): Allow all connections
Printer Sharing: Allow all connections
Remote Login (SSH): Allow all connections
Screen Sharing: Allow all connections
com.adobe.illustrator: Allow all connections
com.adobe.InDesign: Allow all connections
com.adobe.Photoshop: Allow all connections
com.apple.iChatAgent: Allow all connections
com.apple.iTunes: Allow all connections
com.apple.java.JavaPreferences: Allow all connections
com.apple.java.VisualVM.launcher: Allow all connections
com.google.GoogleTalkPluginD: Allow all connections
com.RealNetworks.RealPlayer: Allow all connections
org.mozilla.firefox: Block all connections
org.mozilla.plugincontainer: Allow all connections
Firewall Logging: Yes
Stealth Mode: No
Currently Being ModeratedJan 1, 2013 11:21 AM (in response to My 18th Mac)
My apologies for the late response.
Looking over your settings I see that your firewall is limiting connections to specified services and applications and that FaceTime is not in your applications permissions list. You will need to add FaceTime into the permissions list of your firewall and allow all connections to it in order to obtain your required network connections.
If you are not familiar with making modifications to your firewall please consult the manufacturers usage information which should be readily available on their website for the exact details on adding applications and assigning them permissions.
If you are interested in much more specific information please review the following link as it should provide a more in depth description of resolving this issue and it even specifies the ports that FaceTime requires open for communication. http://support.apple.com/kb/HT4245
Currently Being ModeratedJan 1, 2013 3:35 PM (in response to dheese.applecpu)
I've tried to launch with my Firewall off and still have the same the results. "Could not sign in. Check network connections..."
I so appreciate your help but I just cannot get this to work no matter what I try.
Currently Being ModeratedAug 26, 2013 6:38 PM (in response to My 18th Mac)
i have the same problem......i dont know what to do..i called my internet operator and told them about to open the ports. They said that they made it but imessage and facetime dont work.....please help me! thank you"