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iOS 6 Bluetooth problems

241279 Views 502 Replies Latest reply: Mar 21, 2014 11:20 AM by KKFrank RSS Branched to a new discussion.
  • nowsthetime Level 1 Level 1 (0 points)
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    Dec 29, 2012 1:37 PM (in response to Stevo14896)

    My boyfriend is having the bluetooth problem after upgrade to ios 6 on his 4S which is why I haven't upgraded and won't buy an iphone 5 until this issue is resolved.  I NEED my bluetooth.  I called apple support where I was informed that this is not a heavily reported problem   Judging by these posts, I think it probably is.  It was suggested I go to http://apple.com/feedback/iphone and report this problem.  apparently they aren't scanning the forums as they should at Apple and need to be prodded.  They'll fix it if enough people complain.  Complain to the right source, folks. 

  • reluctant_apple_support Calculating status...
    Currently Being Moderated
    Dec 29, 2012 2:20 PM (in response to nowsthetime)

    Went to the iPhone5 e-brochure and found the only reference to bluetooth in the tech specs. This referred to Bluetooth 4.0.

    Researched this version and found that it is a very low energy version useful for near field devices. The main advantage to the iPhone is the reduced energy load on an already stretched battery life. New devices that support Bluetooth 4.0 are coming out slowly. But this means replacing older? devices, unless they have a firmware upgrade available which are available for really expensive items.

     

    And then try finding out if the new headset supports bluetooth 4.0 as the literature  that comes eith the unit doesn't say

     

    You had better try them in the shop before buying

  • Dexter42 Calculating status...
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    Dec 29, 2012 2:21 PM (in response to nowsthetime)

    @Nowsthetime, your iPhone feedback link doesn't work.  Maybe that's why Apple isn't getting heavy reports of the problem.

     

    I for one, darn near bit-off the ear of an Apple support rep.  My 4S bluetooth functionality with a Kenwood DNX9990HD (2012 top-of-the-line nav car system) and a 2013 Camaro 2SS RS (two different vehicles) isn't what it was before iOS 6.0. 

     

    They have stated that iOS6 complies with the most recent Bluetooth standards, and they don't view reverse compatibility with 'legacy' equipment as their issue.  Expensive products; mediocre customer service.

     

    Since I'm on a two year plan with my cellphone carrier, I have to wait until June to get another phone.  At this point, it won't be an iPhone.  I'm done.

  • doctorjaymd Calculating status...
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    Dec 29, 2012 3:27 PM (in response to Dexter42)

    Yes, the link doesn't work but I clicked through the site and submitted one last (my 4th) feedback note. I can't believe we've been complaining about this since September. If I don't get a response I'm done. Here it is:

     

    Myself and many other frustrated IPhone 5 customers on the Apple Support Forum (Re: iOS 6 Bluetooth problem) have been struggling with a lack of Bluetooth connectivity across multiple devices since the phone was released with iOS 6. Personally, it has been crippling to not be able to connect to my car system to speak on the phone to my patients while driving. As a group we've lodged multiple inquires with Apple online, at Genius Bars in retail stores and with individual device makers.  With the exception of a small handful of device makers offering still to be released firmware updates, no solutions have been offered. Adding insult to injury is the fact that many inquires to Apple have denied the existence of this problem or have gone unanswered. I have already written 3 messages to Apple and have yet to receive a reply.  I have been a loyal customer of yours and ask you for a reply, explanation and plan to resolve this issue.  It would be wise to read the aforementioned forum to understand the full scope of this issue.

     

    I am eagerly awaiting your reply.

     

    Sincerely,

    JS, MD

  • reluctant_apple_support Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2012 4:12 PM (in response to doctorjaymd)

    Maybe it is time to go to retailers and get them to prove that their products work. If they don't woek, then the retailer will be stuck with a load of over priced junk. The retailers may have a louder voice than users.

  • nowsthetime Level 1 Level 1 (0 points)
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    Dec 29, 2012 4:53 PM (in response to Dexter42)

    Sorry.  Here's the correct link:  Please do post.  http://www.apple.com/feedback/  Go to the image of the iphone, click, and leave your feedback. 

  • AndreuTan Calculating status...
    Currently Being Moderated
    Dec 29, 2012 7:24 PM (in response to nowsthetime)

    I've done that now. thanks for the link.

     

    Apple's Arrogance is driving me nuts.. time to jump the ship now..

     

    When everyone jumps ship to Android, we'll see how they gonna regret ignoring us!

     

    <Edited by Host>

  • willie888 Calculating status...
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    Dec 29, 2012 9:56 PM (in response to AndreuTan)

    I think this community forum is juz to air grouses...ain't apple executive give a ****.

    Perhaps tat wats kill Steve

  • AzNJ808 Calculating status...
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    Dec 31, 2012 2:56 PM (in response to Stevo14896)

    I own an iPad 1st generation wifi+3g since day 1. I bought the beats wireless bluetooth headphones and have been using them for about 3 months which worked perfectly and great with no issues.

     

    Now I have recently bought an apple mini Ipad with ios 6.0.1..and i have tried to use it with the exact same headphones and almost immediately problems arose. Pauses in songs, delays, ans even cuts off while trying to keep up with syncs with video. Music not so much noticeable but while watching a video it is clearly noticeable. I tried resetting device and pairing with no satisfy able results. Please apple fix this problem! I almost thought it was a bad headset. But when I tested it with my 1st generation iPad it works perfectly. (I am using it now as I type and the typing sound is still going on even when I am physically finished typing!) OMG..this is so annoying lol!

     

    I have sent an issue notice to apple support request email. I'm hoping they'll get back to me and I can post what their solution to this problem is in their reply. Clearly a lot people are having issues and it needs to be resolved. I am just dumbfounded that apple isn't doing anything to help people with their issues. I guess my expensive headphones will just have to be used in wired mode to accommodate my listening needs until a solution arises.

     

    I hope a lot of people won't get too frustrated with this ongoing problem.

  • nowsthetime Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2013 2:25 PM (in response to Stevo14896)

    The answer:  Found this archived answer:

     

     

    Oct 1, 2007 9:36 PM

     

     

    After going through so many frustrations, I finally able to get my Bluetooth connected with my iPhone. I was surprise and for a few moments, I couldn’t even remember what I did to get it connected & sync. Isn’t that always the case though?? LoL

     

    But you can try these combinations of things I got from the feedback/support discussion. Thank you for all of your input!!

     

    1. Make sure both iPhone & Bluetooth are charged
    2. Turn on Airplane mode
    3. Settings/General/Bluetooth
    4. Turn it On
    5. Paired
    6. After it is paired, keep holding the Bluetooth button until it is connected.
    7. Bluetooth is on & now there’s a new icon on the iPhone that shows how much charge there is on the Bluetooth—that was a pleasant surprise! Does anybody else have this icon on their iPhone. That is going to be useful in determining how much charge does the bluetooth has while your on the phone.
    8. Cross your fingers & pray that it will work continuously.

     

    I didn’t get to enter any pin #, I don’t know why that is but I don’t care as long as it works.

     

    Good Luck!!!

     

    A.B.

     

    Windows XP

     

  • nowsthetime Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2013 2:26 PM (in response to nowsthetime)

    I found the answer:  archived post:

     

     

    Oct 1, 2007 9:36 PM

     

     

    After going through so many frustrations, I finally able to get my Bluetooth connected with my iPhone. I was surprise and for a few moments, I couldn’t even remember what I did to get it connected & sync. Isn’t that always the case though?? LoL

     

    But you can try these combinations of things I got from the feedback/support discussion. Thank you for all of your input!!

     

    1. Make sure both iPhone & Bluetooth are charged
    2. Turn on Airplane mode
    3. Settings/General/Bluetooth
    4. Turn it On
    5. Paired
    6. After it is paired, keep holding the Bluetooth button until it is connected.
    7. Bluetooth is on & now there’s a new icon on the iPhone that shows how much charge there is on the Bluetooth—that was a pleasant surprise! Does anybody else have this icon on their iPhone. That is going to be useful in determining how much charge does the bluetooth has while your on the phone.
    8. Cross your fingers & pray that it will work continuously.

     

    I didn’t get to enter any pin #, I don’t know why that is but I don’t care as long as it works.

     

    Good Luck!!!

     

    A.B.

     

    Windows XP

     

  • highlandjock Calculating status...
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    Jan 1, 2013 4:06 PM (in response to Stevo14896)

    As I've said in my previous posts we can all discuss this til the cows come how, I need to  write the next bit with spacing because it will be taken out the by their computer monitoring. If we all as I have send our c o m p l a i n t..................to w a t c h d o g it's an easy process over the Internet. We have all been s o l d goods that are not what they were when we purchased them.

  • nowsthetime Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2013 4:31 PM (in response to Stevo14896)

    it worked on my boyfriend's 4s running ios 6, using a magnavox bluetooth headset AND a bluetooth speaker in his car.  That's good enough for me.  I'll upgrade.

  • willie888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 2, 2013 12:44 AM (in response to highlandjock)

    hi can give me a link to the wa tch do g

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