4 Replies Latest reply: Jan 1, 2013 7:16 PM by ed2345
peelz Level 1 Level 1 (0 points)

Gave my sons a touch for bday. 10 and 6. Their thanks was 60 bucks in in app purchase! (little one grabbed it from wifes purse without asking-settings not fixed yet) is there a way to refund? or at least maybe settle? or find out *** it is he bought???? cant tell that he got anything at all for this trouble.

 

seriously. What in the holy hairy f*** do you get for 60 f**kin dollars in a game called "penguin race"? for 60 bucks, I better be able to ride a real g** damned penguin!

 

yah yah yah my fault I get it... is there no recourse at all?

 

i didnt realize this could be done even.... so noob error.

 

any help, or even just a shoulder to cry on....I appreciate it.


iPhone 4S, iOS 6, problem with charge port?
  • 1. Re: in app purchases
    stedman1 Level 9 Level 9 (52,235 points)

    Check: Settings - General - Restrictions - In-App Purchases = ???

  • 2. Re: in app purchases
    davidfromwinfield Level 1 Level 1 (65 points)

    To turn off in-app purchase go to the home screen and tap the settings app. Tap general, tap restrictions scroll down to in-app-purchases and tap where it says on to turn it off. Now things can't be purchased in apps. Unfortunately, you can't get a refund.

  • 3. Re: in app purchases
    peelz Level 1 Level 1 (0 points)

    thanks guys. i figured...

     

    I got to the setting, just too late

     

    kinda at this point, I want to know what he bought. and if it was worth it LOL

     

    suppose, after reading a few posts on the subject, I should feel lucky

     

    saw one of over a grand

  • 4. Re: in app purchases
    ed2345 Level 6 Level 6 (18,880 points)

    peelz wrote:

     

    Gave my sons a touch for bday. 10 and 6. Their thanks was 60 bucks in in app purchase! (little one grabbed it from wifes purse without asking-settings not fixed yet) is there a way to refund? or at least maybe settle? or find out *** it is he bought???? cant tell that he got anything at all for this trouble.

     

    seriously. What in the holy hairy f*** do you get for 60 f**kin dollars in a game called "penguin race"? for 60 bucks, I better be able to ride a real g** damned penguin!

     

    yah yah yah my fault I get it... is there no recourse at all?

     

    i didnt realize this could be done even.... so noob error.

     

    any help, or even just a shoulder to cry on....I appreciate it.

     

    Peelz,

     

    Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases.  The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example  is right up there (especially since it was not even a real penguin).  It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.

     

    To Apple's credit, they have a good record of granting refunds provided you explain the extenuating circumstances (unintentional purchase by a minor) and only ask once.  Contact iTunes Customer Service.

     

    Please let us know how you make out on the refund request.