superclay

Q: Temp fix for iOS 6 not pushing Exchange mail

All,

 

If you are reading this, you are probable having the same problem as I am:

 

After you switched to the iPhone 5, Exchange mail is no longer PUSHing to your device.  I have done testing and this problem affects:

 

1) iPhone 5's running connecting to Exchange 2007 or Exchange 2010 servers.

 

This does not effect:

 

1) my iPhone 4S running iOS 6 Beta 6.0 10A5376e

 

Troubleshooting:

 

1) Wiped phone and started with completely fresh iOS 6 on my iPhone 5. The only thing I did was add my exchange account.

-Still had same issue.

 

** How to fix this issue:

 

1. Go to Mail, Contacts, and Calendar.  Click "Fetch New Data".  Make sure push is on. 

2.  Go back to Mail, Contact, and Calendar.  Click on your exchange account. Click on "Days to Sync".  Even if it is set to what you want this on, chance it to a different setting (i.e. 1 week).  You can change this back later, but this is the only way to fix it.

3. Go back to Mail COntact and Calendar.  Click on "Show".  No matter what this setting is on, change it to a different setting. (i.e. 100 recent messages).

4.  Reboot your iPhone 5

5.  Exchange PUSH will be working now.

 

Thanks,

 

Clay

iPhone 5, iOS 6

Posted on Sep 24, 2012 5:46 AM

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Q: Temp fix for iOS 6 not pushing Exchange mail

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  • by Jeffnebraska,

    Jeffnebraska Jeffnebraska Dec 24, 2012 1:10 PM in response to Caesarp
    Level 1 (0 points)
    Dec 24, 2012 1:10 PM in response to Caesarp

    For those keeping score, it's now Caesarp 1, jeffnebraska 0.  After about 96 hours of glorious operation, my push has failed again.  Fingers very crossed for 6.1.

  • by Caesarp,

    Caesarp Caesarp Dec 26, 2012 7:33 AM in response to Jeffnebraska
    Level 1 (0 points)
    Dec 26, 2012 7:33 AM in response to Jeffnebraska

    Well this is an instance where I wished I was wrong.  We all must wait for 6.1 and hope it really is the fix as the notes suggest.   Anyone have any good information on when 6.1 will be released?

  • by bradbaumann,

    bradbaumann bradbaumann Dec 26, 2012 8:44 AM in response to superclay
    Level 1 (0 points)
    Dec 26, 2012 8:44 AM in response to superclay

    I have been running iOS 6.1 (beta 4) for the past few days, and my Exchange email push has been working perfectly! Fix is confirmed!

  • by 147break,

    147break 147break Dec 26, 2012 4:04 PM in response to superclay
    Level 1 (0 points)
    Dec 26, 2012 4:04 PM in response to superclay

    Can you confirm that this bug also affects the cellular iPad using 6.0.1?

     

    Been tearing my hair out trying to get push email to work for more than 10 minutes at a time.

     

    I've tried everything from removing /adding accounts to reset and wipe.

     

    Really disappointing.

     

    I've turned off cellular and used WiFi only but no joy.

  • by Michael Virgilio,

    Michael Virgilio Michael Virgilio Dec 27, 2012 8:00 AM in response to bradbaumann
    Level 1 (20 points)
    Dec 27, 2012 8:00 AM in response to bradbaumann

    I'll add to the positive vibe for 6.1 b4. No problem with ActiveSync push since I installed it on my Verizon iPhone 5, moving between WiFi, LTE, and 3G.

  • by 147break,

    147break 147break Dec 27, 2012 2:33 PM in response to superclay
    Level 1 (0 points)
    Dec 27, 2012 2:33 PM in response to superclay

    Called Apple support today using the 90 day "free" service for iPad 4 cellular with this problem.

     

    Not a good experience.

     

    Told at one point to just set email to fetch every 15 minutes!

     

    Told also to factory restore device (iPad 4) which I did.

     

    Told also that I would be emailed information on how to factory reset and backup the device. I was not sent the information. Rather I was sent a case open and case closed link in an email.

     

    Hasn't helped although it is now working very intermittently - for 8 hours - whereas previously it was hardly working at all.

     

    When I send test emails both an iPod and Android phone pick up the emails instantly - the cellular iPad 4 iOS 6.0.1 may or may not pick them up within 10 to 20 minutes.

     

    Can anyone confirm whether or not this problem only happens once a wifi signal has been left? Does it only appear once a cellular signal is used or is it pretty much constant?

     

    This is really shoddy service and a very poor quality product.

  • by Osak,

    Osak Osak Dec 31, 2012 5:52 AM in response to Michael Virgilio
    Level 1 (0 points)
    Dec 31, 2012 5:52 AM in response to Michael Virgilio

    On 6.1 b4 and push worked well for around 3 days - it hasn't been working at all today. So it's a 'no' from my end

  • by Caesarp,

    Caesarp Caesarp Jan 1, 2013 7:02 AM in response to Osak
    Level 1 (0 points)
    Jan 1, 2013 7:02 AM in response to Osak

    Are you using iphone5?    Corporate exchange environment?   Need more info to evaluate your experience. 

  • by craigreilly,

    craigreilly craigreilly Jan 1, 2013 3:06 PM in response to Caesarp
    Level 1 (8 points)
    iPhone
    Jan 1, 2013 3:06 PM in response to Caesarp

    I just bought an iPhone 5 on New Year's Eve from Verizon. I missed a bunch of after hours support emails this morning because of this.

    We use exchange 2007

    The emails show up as soon as I open the inbox of the account.

     

    They best get this fixed soon. I can't miss these important emails.

  • by craigreilly,

    craigreilly craigreilly Jan 1, 2013 4:13 PM in response to craigreilly
    Level 1 (8 points)
    iPhone
    Jan 1, 2013 4:13 PM in response to craigreilly

    Very strange. Just turned off pass code and email is flowing again. I know this isn't an option for most enterprise people - so hopefully Apple gets this fixed soon.

  • by Caesarp,

    Caesarp Caesarp Jan 1, 2013 4:27 PM in response to craigreilly
    Level 1 (0 points)
    Jan 1, 2013 4:27 PM in response to craigreilly

    Craig. You speak too soon.  Give it 5 days or so.  Changes to the phone such as rebooting or pass code lock cause a temp fix.  Not permanent.   Need to wait for apple to fix with ios update.   Trust me. 

  • by craigreilly,

    craigreilly craigreilly Jan 1, 2013 4:29 PM in response to Caesarp
    Level 1 (8 points)
    iPhone
    Jan 1, 2013 4:29 PM in response to Caesarp

    As soon as push fails I'll be sure to let you know. But nothing at all (reboot, reset network settings, remove and add exchange account, etc) allowed push emails to work until I removed the pass code. All I can do is tell users of my experience which for the time being is allowing me to get push notifications with my email.

    I don't think it is a replacement for Apple figuring this out.

  • by Osak,

    Osak Osak Jan 1, 2013 10:12 PM in response to Caesarp
    Level 1 (0 points)
    Jan 1, 2013 10:12 PM in response to Caesarp

    iPhone 5,2 - iOS 6.1 beta 4 -work email uses Exchange 2007. All settings set to push etc.

     

    I can report that it started working again after reseting and setting up my device as new - but the problem's returned again today.

     

    I have an iPad 2 on iOS6 and exchange push email work's fine on that.

     

    Strangely enough google's new 'Gmail' app pushes email perfectly fine on my iPhone 5. I set my iPhone aside and sent a test mail to my work address and i didn't get the notification in on my iPhone - but instantly got it on my iPad. Around 30 minutes later i sent one to my Gmail address and got the pushed notification instantly on my iPhone. Around a minute later,while the lock screen was still on, i received a notification of the email that i sent to my work exchange account 30 minutes ago.

     

    Here's hoping they permanently resolve this in the full 6.1 release.

  • by steve1205,

    steve1205 steve1205 Jan 4, 2013 11:06 AM in response to superclay
    Level 1 (0 points)
    Jan 4, 2013 11:06 AM in response to superclay

    Just spoke with support. They are now saying they are well aware of the problem and it will be fixed with the new release. "Should be before the end of the month".

  • by craigreilly,

    craigreilly craigreilly Jan 4, 2013 11:09 AM in response to steve1205
    Level 1 (8 points)
    iPhone
    Jan 4, 2013 11:09 AM in response to steve1205

    Best news I have heard all day.

     

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