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isight not detected

524 Views 4 Replies Latest reply: Jan 2, 2013 2:37 PM by EZ Jim RSS
negativepitch Calculating status...
Currently Being Moderated
Jan 1, 2013 4:19 PM

our mac book pro is out of warranty, the isight worked for a while under warranty, then we didnt bother using it, now we have come to use it, its not working, I say not working, as sometimes when you start the mac up and click on photobooth etc, the isight will work for a few seconds, then the image freezes, and after that its not detected in anyhting, even opening up a new user account, its not showing in the USB settings.

you can turn the mac off and back on again, but its still not there, it only shows once in a blue moon, and for only a second or two as I have explained.

I have tried all the resets as explained in the apple documentation.

I personaly think its a loose connection on the lead to the isight.

I have no other programs that might interfear with it that I can think of.

if it wasnt a unibody screen I would have a look at the lead.

does anyone know what the cost of having the screen replaced would be, as I know thats what apple will say if I take it in, when, as I say, its more than likely a loose connection on the lead.

Im runnng lion, but I dont think that is the problem as none of the resets have worked.

cheers for any feedback.

iPod touch
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Jan 2, 2013 8:09 AM (in response to negativepitch)

    Kudos!  You have certainly been thorough, both in testing the possibilities from http://support.apple.com/kb/HT2090 and in explaining what you've already tried.

    Well done!

     

    The only remaining user-correctable common problem I know that you do not mention is the possibility of third-party (non-Apple) conflicts.  If you have eliminated possible third-party software conflicts, I would suspect an intermittent hardware issue.

     

    Any intermittent problem can be very difficult to diagnose, but your Apple Authorized Service Technician (AASP) has all the special tools, test equipment, and technical data necessary to find the problem as quickly as humanly possible.  Because intermittent problems are not reliably repeatable, they can be difficult to find, so make a backup and expect to leave your Mac with the AASP.

     

    Without all the specialty repair items available to your AASP, troubleshooting the issue further on your own may take a lot of time.  However, if you want to continue to try to fix this yourself, I offer my best suggestions below.

     

    (1) Unless you already have one, make a current backup.

     

    (2)  You can reinstall all your Mac OS and all other Apple software after a "secure erase" of your startup disk.

     

    If your problem is software,  securely erasing your hard disk and properly reinstalling your software may help.  If you need help with this, here is how I would do what I am recommending.

     

    • Boot your Mac via Lion Recovery and use its Disk Utility to securely erase (zero) your startup disk(This can take hours for large disks, so plan some time.)  Writing zeros once is sufficient.

     

    Reinstall Mac OS X Lion.

     

    • After the Lion install is complete, use your Mac's  > Software Update... menu command to see if an OS X software is needed.  If it is, quit Software Update...  Then download and apply the latest Lion Combo Update,  currently http://support.apple.com/kb/DL1582   When the system restarts completion of the Combo Update, use your Mac's (not Lion Recovery's) Disk Utility to repair permissions one more time.

     

    Now use your Mac's  > Software Update... menu command to check for an install any other necessary Apple software updates.

     

    Use your Mac's (not Lion Recovery's) Disk Utility to repair permissions again if you installed any additional Apple Updates.

     

    Do not reinstall any third party items at this time.  Third party items can be either hardware (mouse, keyboard, A/V interface, etc.,) or software (including Microsoft Office or Exchange, Skype, and plug-ins such as Perian, Flip4Mac, etc.)

     

    • Test whether iSight works consistently with the http://support.apple.com/kb/HT2090 suggestions.  If the intermittent problem still exists now, or if it returns in any of the further steps I suggest below, yours is almost certainly a hardware problem that requires AASP service.

     

    • If iSight now works properly with the HT2090 Troubleshooting tests, you can add necessary third-party hardware. Add only one item at a time. Test each addition thoroughly and check whether iSight still works before adding the next item. Thorough testing between additions will help you determine if one or more of your third party items is causing a conflict with your iSight.  If so, this failure will be repeatable rather than intermittent.

     

    • If your iSight is still working properly, you can now reinstall additional, necessary software applications.  Again, add only one item at a time.

     

    Reinstall additional software from the original disks or download filesDo NOT copy the software from any of your backups because the backup copy may contain the damaged item that is causing your iSight trouble.

     

    Start with the Apple apps that are not a part of OS X (such as iLife.)   These Apple apps should not cause any problem, but it is wise to verify that iSight works with each one afteryou reinstall those Apple apps but before you begin adding any other necessary third-party software apps (if any.)

     

    • Check every addition to be sure they are not installing "login items" that may be launching software when you restart your Mac. You can add the startup item back if desired AFTER you are certain that an item is NOT part of your iSight problem.

     

    • Do not copy your data files back until you have tested all the individual additions of apps and third-party items.

     

    (3) If nothing suggested here resolves your problem, your Apple-Authorized Service Provider will offer the only solution I can imagine being successful.   There are no user serviceable hardware parts of iSight.

     

    (4) The AASP can give you an estimate of the cost of testing and any needed repairs before he starts work. 

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Jan 2, 2013 2:37 PM (in response to negativepitch)

    negativepitch wrote:

     

    after reading so much on here, I was hoping you would reply jim

    I cant think what else it could be, the only third party i have is my all in one printer, wirless, flash player, arcsoft panorama and perian,and a few bits and bobs,

    I have uninstalled most of them all, but still no go.

    I think its going to be easier to take it in and let the genius bar have a look, at least they might be able to tell me if it is any conflicts, etc.

    thanks again for your reply.

     

    You're welcome!

     

    Good plan!  Please let us know how it goes.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.8.2

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