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I can't turn off my iphone 4s

14509 Views 8 Replies Latest reply: Apr 12, 2014 8:23 AM by billfromgallatin RSS
jaodegaard Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 30, 2012 5:34 PM

I can't turn off my iPhone 4s.  I go through the nornal process (holding down the power button) and it appears to shut down, but as soon as I hit the button at the bottom of my phone it simply displays the home screen.  Any suggestions?

 

Jeff

iPhone 4S, iOS 6.0.1
  • CoreyIsALegend Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 1, 2013 3:15 AM (in response to jaodegaard)

    if the normal way doesnt work, try holding the top (power) button and the bottom (home) button or just try running the battery out, hope this helped

  • kb1951 Level 4 Level 4 (3,765 points)
    Currently Being Moderated
    Jan 1, 2013 3:46 AM (in response to jaodegaard)

    You didn't mention about getting the 'slide to power off' option. When you press the power button, do you hold it until you see that come up? When you slide to power off, what happens?

  • kb1951 Level 4 Level 4 (3,765 points)
    Currently Being Moderated
    Jan 2, 2013 3:14 PM (in response to jaodegaard)

    I guess a simple reset to see if that does anything. Hold the power button and home button until you see the apple then release. If that doesn't help then I would try restoring as new. After that then a trip to the Apple store for help.

  • billfromgallatin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 7, 2013 7:29 PM (in response to jaodegaard)

    I had same problem. Apple Store tech said "hardware problem - can't be fixed." I took the phone to a Fast Fix, they replaced the charge port for $40 and it's back to normal. Thanks Apple - for nothing.

  • altooye Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 10, 2013 9:42 PM (in response to jaodegaard)

    hay i had same problem. but solved by ( press the power button and countinue pressing then you will get slide to power off that time you must countinue pressint the button , then slide to power off and sure your phone will power off. thanks

  • Ben Clifton Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 12, 2014 8:07 AM (in response to jaodegaard)

    Is the device plugged in?

     

    Apple devices will not turn off if they are plugged in unless the battery is dead.

     

    There may be something that is making the phone think it is charging. Have you tried a reset?

     

    To perform a reset, hold down the lock button and home button at the same time for ten seconds. Do not hold the buttons until the Apple logo appears.

  • billfromgallatin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 12, 2014 8:23 AM (in response to Ben Clifton)

    If the "soft fixes" don't work, have a repair shop replace the charge port. Apple won't do it. Solved my issue 8 months ago and phone still works like new.

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