1 Reply Latest reply: Jan 2, 2013 6:26 PM by diesel vdub
bjrackes Level 1 Level 1 (0 points)

My iPhone 4s will only charge when phone turned off. Anyone else have that problem? I've been to Best Buy and a local Smart Phone Medic and neither had ever seen it before - and had no answers. It charges fully when the phone is turned off but received no charge when turned on. We have tried 4 different chargers.


iPhone 4S, iOS 5.1.1
  • 1. Re: iPhone 4s charging problem. Anyone have ideas?
    diesel vdub Level 7 Level 7 (21,935 points)

    bjrackes wrote:

     

    I've been to Best Buy and a local Smart Phone Medic

    For what reason?  Apple provides all hardware support for iPhones in the US.  Hopefully neither attempted to open the iPhone.  If they did, your warranty is now voided.

     

    Clean the dock connector with a soft, dry brush.

     

    If the problem continues, basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.