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Viber on iphone4s connecting to wifi in dubai

123 Views 2 Replies Latest reply: Jan 3, 2013 2:51 AM by theViberTeam RSS
WineMV Calculating status...
Currently Being Moderated
Dec 31, 2012 11:00 PM

Happy new year!

How come when i tey to use the viber application using any wifi, itsays that i am not connected to the internet. But if i switch to 3g i am not having any problems..

Please help. Thank you

iPhone 4S, iOS 6.0.2
  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Jan 3, 2013 2:51 AM (in response to WineMV)

    Hi there,

    This is a member of the Viber R&D Team

     

    It could be that the network you are connected to is blocking Viber's traffic.

     

    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?

    2. Also, please make sure the following ports are enabled (""forwarded"") on your routers or firewalls:

    TCP: 5242 + 4244

    UDP: 5243 + 9785

     

    (if you are not sure how to enable ports, you may contact your router manufacturer)

     

    If you have any additional questions, please feel free to contact us.

     

    Thanks,

    Viber

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