Skip navigation

iPhone 5 Rattle

59978 Views 116 Replies Latest reply: Feb 4, 2014 3:15 PM by jtzll RSS
  • jbwalsh Calculating status...
    Currently Being Moderated
    Dec 16, 2012 3:57 PM (in response to ottomark)

    Noise Problem cured !!!

     

    My iPhone 5 made a rattling noise when shaken after it had "a few falls"

     

    I read in one of the forums that it was the battery coming away from the adhesive.

     

    I checked iFixit teardown of the iPhone 5 and noted the very large battery which occupies two thirds of the screen space from left to right (starting from above the headphone jack side).

     

    I'm not surprised that if it comes loose that it is the cause of the clunking rattle.

     

    One of the forums contributors suggested gradually pressing all the area of the phone on the outside that overlies the battery inside pressing hard between front and back over all of the screen area from left to right that fronts the battery inside. In this way one pushes the battery back on to the adhesive !!

     

    It works perfectly - Problem cured !! -  J B Walsh

  • jbwalsh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2012 4:02 PM (in response to ottomark)

    Noise Problem cured !!!

     

    My iPhone 5 made a rattling noise when shaken after it had "a few falls"

     

    I read in one of the forums that it was the battery coming away from the adhesive.

     

    I checked iFixit teardown of the iPhone 5 and noted the very large battery which occupies two thirds of the screen space from left to right (starting from above the headphone jack side).

     

    I'm not surprised that if it comes loose that it is the cause of the clunking rattle.

     

    One of the forums contributors suggested gradually pressing all the area of the phone on the outside that overlies the battery inside pressing hard between front and back over all of the screen area from left to right that fronts the battery inside. In this way one pushes the battery back on to the adhesive !!

     

    It works perfectly - Problem cured !! -  J B Walsh

  • Sebamorisept Calculating status...
    Currently Being Moderated
    Dec 16, 2012 4:03 PM (in response to Chris092881)

    Hey Chris,

     

    I was on the phone 3 times today with the same rep, shall I request for another? As I stated, the tech was kinda harsh stating that ot was normal and that i shall always have that rattling no matter what I5 they ship me. I cannot afford beeing without a phone and send ot out for repair, i do not hold a landline. What do you suggest, i am a bit out of ideas ...

  • Chris092881 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2012 4:36 PM (in response to Sebamorisept)

    Call Apple back and demand a replacement. Tell them it's effecting the use of the phone, which in my case it was, because I could hear the rattle in the earpiece. They may charge you $29 for the Express Replacement service. But that way you won't be without a phone, as you mentioned you can't be. Maybe if you speak to a Senior Advisor and request they waive the $29 fee for you they will. I'm not too sure though. They will put a hold, not a charge, on your credit card. Stick with it until you get what you deserve. You paid for the device after all. A slight rattle when tapped is normal, rattling when shaken is not. Let me know if I can be of further assistance.

  • Sebamorisept Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 16, 2012 6:39 PM (in response to Chris092881)

    Hi Chris,

     

    I get your point and many thanks for the info and tips. How is your new device rattle compared to mine (a video record might also sound worst as I realise now) ? What a delusion if i wait all that time and receive another piece of hw that has the same issue and at the same level as mine ... I think i'll wait a bit as mine does not bothere when on the phone... yet. It got worst in the last days, lets see how it goes. Feel free to add anything that could help me even though you already did a lot:) cheers mate, S

  • Chris092881 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 17, 2012 8:33 AM (in response to Sebamorisept)

    Sebastian,

     

    No problem at all. The device in your video sounds exactly like my old iPhone 5. The rattle is just as audible on yours as it was on mine. Apple will help you out if you are adament about it. My advice would be to call AppleCare back, immediately ask to speak to a Senior Advisor (at which time they will ask you what the isue is that you feel you need to speak to a Senior Advisor), then once you explain how you have already called three times about the rattle issue, they should offer to set up an Express Replacement for you. If they don't mention it, you bring it up. They may offer to call a local Apple Store to see if they can get the device replaced there for you today. But I'm not sure if that's something you'd be interested in doing or not. As far as my new device goes, no rattle. The only time the new 5 they sent me will rattle is when I physically tap the back upper left hand corner of the phone, right under or next to the camera assembley. And even that isn't nearly as loud as the rattle on your phone when you tapped on it in the video. Other than that, it's completely solid. As I mentioned before, that rattle is completely normal due to the auto-focus in the camera, which is a free-floating mechanism and has to move, as it's designed to do so.

  • Sebamorisept Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 17, 2012 3:52 PM (in response to Chris092881)

    Any thanks Chris,

     

    Seems i am also stuck with the over consumption data issue ... Gees i kinda miss my Droid Razr days ... Fido kinda laugh at me and Apple is not straight forward. I tried the same today with a collegue having the 4S, and the same happened. Just for the sake of the exercise, would you mind recording a video alike mine which would kinda confirm wether my I5 in the norm. I am askind because it sounds lot worst in the video than it actually is.

     

    Cant say i hear it when i walk talking so far, but i'll keep a close look. Kinda more concerned about my next billing cycle as I consume like a V12 truck ... Ratelly consumed 500Mb in a month and consed 740 last weekend ...

     

    Many thanks again for following up on me, that is much appreciated,

     

    Cheers M8,

     

    Seba

  • GadGetGeek7 Calculating status...
    Currently Being Moderated
    Dec 23, 2012 6:20 PM (in response to ottomark)

    I believe I know the solution to the camera rattle. Unfortunately, as far as I know, this will require an iOS update from Apple. Understanding that the issue was from the camera elements, I toyed with the iOS camera app and found that if I tried to focus on an object very close it would stop the rattle. This, I believe, because the focusing elements compact together, "pancaking", so to speak, the assembly. So all this would mean is that if Apple were to release an update that would place the elements in this compact form when not in use then the rattle would no longer be there when outside of the camera app. The only issue then is getting Apple to realize this. Noone would have to bring in their iPhones to the Genius Bar. An update to iOS is all that's needed.

  • Mackybravo Calculating status...
    Currently Being Moderated
    Jan 3, 2013 5:03 AM (in response to ottomark)

    It is the AR/AF Lock for the camera try to go to to your camera and lock focus something and the rattle would be gone. Try to unlock it again the rattle would hear again .

  • GadGetGeek7 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 3, 2013 5:08 AM (in response to Mackybravo)

    Hi Mackybravo, is it possible to lock the focus and then exit the camera app and have the focus stay locked?

  • JoshE72 Calculating status...
    Currently Being Moderated
    Jan 4, 2013 11:23 AM (in response to jbwalsh)

    Omg guys. if h really want to know what that sound is, its the thing that vibrates ur phone. u knkw how ur phone vibrates, theres a hing that spins mad fast to make ur phone vibrate. so when u tap the top back of u phone, its actually thr thing thr vibrates

  • JoshE72 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 4, 2013 11:33 AM (in response to JoshE72)

    its The thing that vibrates that makes that ding sound. its suppose to be loose so its possible for ur phone to vibrate. i know this cuz when i made my phone vibrate, and WHILE its vibrating, i tap the back. and it doesnt make that ding sound BECAUSE the thing that makes that ding sound is spinning to make the phone vibrate. and i eliminated all he other stuff the ppl THINK is what makes that noise. i first thought it was the sound and power buttons but it wasnt. what i did to know was i held on to each of those buttons hard enough so it wont rattle/ding on the sides when i tap the phone. so, while holding the buttons, i tapped the top back of thr phone, and  still made the noise. yah and its not the camera or anything broken in the phone. just test it for urself. make ur phone vibrate, and while its vibrating, tap the back and it wont make that rattle/ding sound. like i said, the spinning thing that vibrates ur phone is spinning, so its not like going from side to side making a ding sound. and still dont believe me? i broke my iphone 5 open and i saw it and confirmed it myself

  • Gandalf_ Calculating status...
    Currently Being Moderated
    Jan 4, 2013 11:59 AM (in response to JoshE72)

    Sorry they did change the vibration motor but it is not the cause of the rattle for this forum thread.

  • Xhiea Calculating status...
    Currently Being Moderated
    Jan 5, 2013 3:34 AM (in response to ottomark)

    I have owned an iPhone 3GS, 4 and 5, all have three have done this. I have also owned an HTC Sensation (terrible phone) and it also did exactly the same thing, its the nature of the autofocus mechanism in a camera. Pick up your nearest point-and-shoot camera and it will do the same thing, the autofocus mechanism in a camera is never fully fixed in. Apple really need to put a section in the support which states that a light rattling in the camera is completely normal, I remember when i first got my 3GS and thinking that there was a part loose.

  • Matthew Siekmann Calculating status...
    Currently Being Moderated
    Jan 15, 2013 7:11 PM (in response to ottomark)

    Well, the iPhone they replaced because of the rattling issue stopped charging, so Apple replaced it.  The new iPhone I received began rattling as soon as I took it out of the box.  I hear what everyone is saying that it is normal but it isn't.  This is coming from the senior engineer at Apple who contacted me regarding the first iPhone 5 I purchased.

1 ... 4 5 6 7 8 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (3)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.